Experience

CILEX Law School

• United Kingdom
• E-learning
• 1 - 100 Employee

• Professional Courses

  • Mar 2013 - Present

  - Advising potential, new and existing clients on all aspects of their legal studies and route to qualification. - Working collaboratively with other teams, colleges, tutors and students/members to ensure the best possible customer experience. - ​​Managing a caseload of client queries & complaints. - Provide high quality, timely and up to date practice advice to customers/CILEx members. - Dealing with all other administrative and client care related duties; processing orders, updating spreadsheets, tracking students’ progress with their skills assignments and dealing with any results according to the standard operating procedures. - Managing level 3 and level 6 academic sessions and exams. From booking students on to the relevant day to sending out confirmations, invoices, maps and timetables. Show less



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Patient Services Manger

  • Aug 2012 - Mar 2013

  - Dealing with dictation of all Consultant follow-ups and outcomes accordingly - Liaising with patients, members of the team and other Health Care professionals on a daily basis. - Maintaining various spreadsheets for appointment requirements. - Registering new patients and referring them for specific procedures. - Dealing with dictation of all Consultant follow-ups and outcomes accordingly - Liaising with patients, members of the team and other Health Care professionals on a daily basis. - Maintaining various spreadsheets for appointment requirements. - Registering new patients and referring them for specific procedures.



Charles Wells

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Commercial Finance Manager

  • 2011 - Aug 2012

  - Dealing with retro payments for both on-trade and off-trade customers assuming they will reach specific targets and if they don’t arrange credit accordingly - Liaising with customers and other members of the team - answering queries and explaining reasons for specific payments/non-payment and advising of special offers etc. - Maintaining spend log spreadsheet for each specific customer and beverage. - Updating contracts and keeping a log with deals for each customer to ensure correct payments are made. Show less