Bilingual Program Coordinator

• Jun 2019 - Present

The Lawyers’ Professional Indemnity company is a Toronto-based, professional liability (“Errors & Omissions”) insurer with a mandate to provide quality insurance services to our insured lawyers. As a Bilingual Program Coordinator Kate provides written and verbal information on the insurance program to the members of the legal profession in English and French. This information includes: Professional Liability insurance coverages for the lawyer, different exemption categories, account information on premiums, national mobility agreement and information on additional programs such as risk management, Innocent Party coverage, Increased Run Off coverage and Excess Liability Insurance. Kate is part of the Excess Liability Insurance team, and as such she works on processing New Business applications, requests to increase Excess coverage and firm name changes. She participates in the annual internal audit, comminicates with the Underwriter to resolve complex issues and supports other program coordinators with Excess related questions under the guidance of the Excess supervisor. Show less

Gas Programs' Team Lead

• Mar 2018 - Jun 2019

Bilingual Customer Service Representative

• Nov 2016 - Mar 2018

- Provide timely thorough responses to all in-bound calls, email inquiries and voicemail messages. Responses include providing detailed information about programs/services, booking appointments, resolving complaints, etc.- Work primarily with individuals who are low-income or receiving government assistance - Capture data and contact information of leads/clients, update databases when required- Conduct outbound calls as required to promote products, services and programs- Communicate with people in French or Spanish or Italian as required Show less

Trilingual Customer Service Representative

• Oct 2016 - Nov 2016

Call centre customer service in English, Spanish and French for 1-800-flowers.com Call centre customer service in English, Spanish and French for 1-800-flowers.com

Assistant, Administration

• Jun 2016 - Sep 2016

Testing a new reporting system, including: • Test data entry, data validation, regression tests, checking and documenting error and validation messages, testing and validating reports to make sure that report generator produces correct numbers and displays report data as intended; • Proof-reading reports in English and French, comparing both versions to see where they do not match, translating the missing bits into French; • Assistance with a navigation tool development. Testing a new reporting system, including: • Test data entry, data validation, regression tests, checking and documenting error and validation messages, testing and validating reports to make sure that report generator produces correct numbers and displays report data as intended; • Proof-reading reports in English and French, comparing both versions to see where they do not match, translating the missing bits into French; • Assistance with a navigation tool development.

Translator/Interpreter

• Oct 2015 - May 2016

Interpretation and translation services to various customers, including • localization of TV shows and movies, translationand proof-reading of subtitles for Deluxe Media, • simultaneous and consecutive interpretation at the Emotional Skills and Competences trainings • interpretation at the filming set for several episodes of a TV series, • teaching actors to speak without any Russian accent, • translation of a training manual on use of veterinary laboratory equipment, • simultaneous interpretation at Board of Directors’ meetings, • consecutive translation at the cardboard packaging printing factory (installation of a printing machine), • translation of multiple contracts, digests, press-releases. Show less

Senior Translator

• 2006 - Oct 2015

• Acquired a deep knowledge of terminology used on projects devoted to management consulting, system implementations, business process reengineering, etc. • Participated in conferences, negotiations, workshops and presentations, exhibitions and business trips abroad and throughout Russia. • Interpreted at the highest level (e.g. at meetings with the Moscow mayor, with ministers and head of Central Bank). • Profound knowledge of IT solutions used in many business spheres • Coordinated a group of several translators, proofreading their work and providing quality assurance. Show less

Translator

• Jan 2003 - 2006

• Worked on many projects in diverse areas.• Support to English-speaking project teams or project managers, ensuring customer satisfaction with the project activities and deliverables when these had to be translated into Russian. • Helped prepare tender documentation, translating materials from English. • Interpreted at customer meetings and presentations, often by telephone (later by Skype). • Supported a customer visit to Europe• Interpreted at an aluminum smelter in Siberia. Show less

Interpreter/Translator

• Aug 2002 - Dec 2002

Translated multiple legal documents into Russian and other important legal frameworks and wording to be inserted into customer contracts. Translated multiple legal documents into Russian and other important legal frameworks and wording to be inserted into customer contracts.

Producer/Office Manager

• Nov 1999 - Jul 2002

• Provided administrative support to a Spanish-speaking correspondent and TV news crew; • Organized accreditation, permits, visas required to film at various locations and events; • Conducted, transcribed and translated interviews; managed all office documentation; • Arranged satellite feeds; • Monitored newsworthy events; • Maintained an archive of video materials; • Worked with the Russian Federation Federal customs service and Ministry of Foreign Affairs to enable the TV news office to function properly. Show less