Kate McGuinness
Business Services Team Leader at Bolton at Home- Claim this Profile
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Bio
Hazel Waddington
Kate is impressive. I’d had some insight into her work before our coaching but it was here in these 121 sessions where I fully appreciated her talent and qualities that made her an excellent leader. She is self aware, open to feedback and committed to her personal development. Kate is now in a role that is perfect for her where she gets to fully utilise these skills delivering through others but I imagine it won’t stop there! I envisage senior management in Kate’s future as her tenacity and commitment will no doubt drive her and her teams forward. I’d recommend any prospective employers to hire her in a heartbeat!
Hazel Waddington
Kate is impressive. I’d had some insight into her work before our coaching but it was here in these 121 sessions where I fully appreciated her talent and qualities that made her an excellent leader. She is self aware, open to feedback and committed to her personal development. Kate is now in a role that is perfect for her where she gets to fully utilise these skills delivering through others but I imagine it won’t stop there! I envisage senior management in Kate’s future as her tenacity and commitment will no doubt drive her and her teams forward. I’d recommend any prospective employers to hire her in a heartbeat!
Hazel Waddington
Kate is impressive. I’d had some insight into her work before our coaching but it was here in these 121 sessions where I fully appreciated her talent and qualities that made her an excellent leader. She is self aware, open to feedback and committed to her personal development. Kate is now in a role that is perfect for her where she gets to fully utilise these skills delivering through others but I imagine it won’t stop there! I envisage senior management in Kate’s future as her tenacity and commitment will no doubt drive her and her teams forward. I’d recommend any prospective employers to hire her in a heartbeat!
Hazel Waddington
Kate is impressive. I’d had some insight into her work before our coaching but it was here in these 121 sessions where I fully appreciated her talent and qualities that made her an excellent leader. She is self aware, open to feedback and committed to her personal development. Kate is now in a role that is perfect for her where she gets to fully utilise these skills delivering through others but I imagine it won’t stop there! I envisage senior management in Kate’s future as her tenacity and commitment will no doubt drive her and her teams forward. I’d recommend any prospective employers to hire her in a heartbeat!
Experience
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Bolton at Home
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United Kingdom
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Civic and Social Organizations
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300 - 400 Employee
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Business Services Team Leader
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Nov 2017 - Present
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Customer Experience Coordinator
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Apr 2015 - Present
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Business Services Team Leader
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Dec 2017 - Present
I deat with various services specialising in Revenues and Benefits both face to face and contact centre based. I was the liaison for Corporate Complaints, leading on service delivery and liaised with monitoring officers across the authority. Whilst implementing process/service changes based on customer feedback both internally and externally. My role also involved coaching/training staff.
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Customer Service Officer
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Apr 2014 - Apr 2015
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Bolton at H
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98 Waters Meeting Road, The Valley, Bolton, BL1 8SW
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Customer Service Officer
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Apr 2014 - Present
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Service Advisor
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Jul 2002 - Jul 2007
I assisted in the running of the service department liaising with sales, parts and the workshop. Looking after service, warranty and sales customers working to a monthly departmental target. I assisted in the running of the service department liaising with sales, parts and the workshop. Looking after service, warranty and sales customers working to a monthly departmental target.
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Education
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1998 - 2000
The University of Huddersfield
Bachelor of Arts (B.A.), Theatre Studies & Communication Arts -
Institute of Leadership & Management
ILM 5 Coaching, Pass -
The University of Bolton
HE7, Project Management
Community
