Experience

NFU Mutual Central-South Warwickshire and Pershore

• United Kingdom
• Insurance
• 1 - 100 Employee

• Client Development Executive at NFU Mutual Central-South Warwickshire & Pershore

  • Nov 2022 - Present

• Client Engagement Executive

  • Feb 2021 - May 2023

  Stoneleigh, England, United Kingdom



Marie Curie UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Community Fundraiser - Coventry & Warwickshire

  • Sep 2014 - Feb 2021

  West Midlands Hospice * Maintain and develop the Fundraising Group and Volunteer network * Build and maintain strong fundraising relationships * Promote and organise Marie Curie key campaigns at a local level * Deliver the income target - work to annual budgets * Supervising People and Administration



Victim Support

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Service Delivery Manager

  • Sep 2011 - Sep 2014

  Coventry, United Kingdom *Carry out effective management of volunteers and staff, assessing their competence to practice using national guidelines: * Ensure relevant databases are kept up to date * Produce progress reports as required and make sure that accurate information is communicated to senior management and relevant departments * Contribute as a member of the divisional team to local operational development and attend team meetings * Develop and manage local partnerships, ensuring: o… Show more *Carry out effective management of volunteers and staff, assessing their competence to practice using national guidelines: * Ensure relevant databases are kept up to date * Produce progress reports as required and make sure that accurate information is communicated to senior management and relevant departments * Contribute as a member of the divisional team to local operational development and attend team meetings * Develop and manage local partnerships, ensuring: o Promotion of Victim Support/ Witness Service and the rights and needs of victims & witnesses o Enhancement of referral and funding opportunities * Promote the work of Victim Support and provide information to local groups as necessary * Develop and maintain effective working relationships o Promote effective lines of communication e.g. volunteer meetings, area forum and newsletters * Conduct assessments or risk assessments with particular reference to safe practice in relation to volunteer safety (and home visits) * Manage and supervise local service delivery support * Ensure compliance with Victim Support’s national standards and procedures and the national and local volunteering strategy * Identify barriers to individuals accessing our services and suggest solutions * Participate in planning new areas of work and development

• Vulnerable and Intimidated Witness Project Worker

  • Aug 2009 - Sep 2011

  Coventry & Solihull * Work together with staff at Coventry & Solihull Witness Care Units, to maintain the advanced referral system which ensures all witnesses identified as vulnerable/intimidated have access to our service. * Contact vulnerable/intimidated witnesses, either by telephone or letter, to offer a service of pre-trial information and support. * Allocate referrals to appropriately trained volunteers, briefing them on background information and action required, if necessary. * Provide… Show more * Work together with staff at Coventry & Solihull Witness Care Units, to maintain the advanced referral system which ensures all witnesses identified as vulnerable/intimidated have access to our service. * Contact vulnerable/intimidated witnesses, either by telephone or letter, to offer a service of pre-trial information and support. * Allocate referrals to appropriately trained volunteers, briefing them on background information and action required, if necessary. * Provide pre-trial visits around the court and home visits. * Liaise with Court personnel to help resolve any issues, which may cause difficulties for the witness on the day of trial. * Provide practical and emotional support to witnesses on the day of trial. * Refer clients on to relevant agencies for post trial support where necessary. * Maintain contact logs documenting the support given to the client. * Produce statistics to evidence the number of witnesses supported per month.



West Midlands Police

• Law Enforcement
• 700 & Above Employee

• Witness Care Officer

  • May 2008 - May 2009

  Coventry * Inform witnesses of any significant developments in their case either by telephone, letter or email. * Warn victims and witnesses of when they need to attend court to give evidence. * Issue witness summons, where necessary. * Liaise with other agencies regarding support for witnesses, i.e. Victim Support/Witness Service. * Notify Police Officers, CPS Caseworkers and Lawyers if any problems arise with the witnesses. * Arrange childcare, interpreters, taxis and accommodation… Show more * Inform witnesses of any significant developments in their case either by telephone, letter or email. * Warn victims and witnesses of when they need to attend court to give evidence. * Issue witness summons, where necessary. * Liaise with other agencies regarding support for witnesses, i.e. Victim Support/Witness Service. * Notify Police Officers, CPS Caseworkers and Lawyers if any problems arise with the witnesses. * Arrange childcare, interpreters, taxis and accommodation for witnesses, if appropriate. * Organise Police Officers to take additional statements from witnesses to support a special measures application or victim impact statement. Show less