Experience

SHEEX, Inc.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Care Lead/ Operations Representative

  • Oct 2015 - Present



Burlington Stores, Inc.

• United States
• Retail
• 700 & Above Employee

• PO Coordinator

  • Apr 2015 - Oct 2015



Nine West Holdings, Inc.

• United States
• Software Development

• Account Services Supervisor

  • Dec 2014 - Apr 2015

  • Supervise and lead a team of 3 people in Allocations, Order Entry and Account Services.• Responsible for 6 divisions in denim/ apparel that have shipped over $145 million in the past year.• Divisions I am responsible for include Nine West Denim, Vintage America, Bandolino Blue, Code Bleu, Tint and Special Markets.• Resolve issues that could interfere with the timely shipping of orders by using pre-established guidelines for divisions I am responsible for.• Monitor compliance and chargeback issues. Follow protocol for chargeback research and determine validity of such. • Work closely with sales, warehouse and external customers to field questions regarding order status.• Send daily reports including unconfirmed reports, acceleration reports, order maintenance reports, on order reports, incompletion checks.• Provide direction of workload/ prioritizing for Account Service Coordinators and Allocators.• Train team members on existing compliance policies and procedures for external customers as well as intercompany.• Partner with sales, operations, and MIS (Management of Information Systems) to facilitate needs for customer requirements.• Work with all necessary departments to achieve company goals.• Motivate and coach team to achieve company goals. • Evaluate associates performance; discipline and mentor associates. Skills:• SAP (Systems, Applications & Products)• BW (Business Warehouse)• WM (Warehouse Management)• Microsoft Outlook• Microsoft Excel• Microsoft Word• AS400



The Jones Group Inc.

• Design Services
• 1 - 100 Employee

• Account Services Coordinator

  • Sep 2006 - Dec 2014

  • Maintain a close partnership with our Sales Team by providing information with regards to customer orders.• Interact with accounts to ensure smooth transmission of orders• Work closely with sales, warehouse and external customers to field questions regarding order status.• Perform maintenance on a daily basis in order to keep inventory and dollars accurate.• Run Master List report, delegate to team members, maintain and send to sales team daily.• Process open order & mele reports.• Process 860s and order changes to accommodate the accounts’ needs• Manager appointed me as the ambassador of the team. To respond for all on any correspondence from sales and production teams. To maintain customer contact/ acct notes for the team and to send price tolerance reporting to team members when she is not in the office.