Senior Product Manager, Calibration & Employee Development

• Feb 2022 - Present

Product Manager

• May 2019 - Jan 2022

- Created an idea management system to gather, track, and report on feedback from internal and external stakeholders. - Designed a project intake and tracking process. - Developed user journey maps and user personas. - Instituted a refinement and definition of done in engineering to provide more accurate development goals and deployment timelines. - Performed user research before and after new feature deployment. - Participated in a job feed integration to provide users access to not only Tallo hosted partner opportunities but also millions of daily active job listings from over 200,000 hiring companies. - Organized the implementation of a new talent user profile experience and facilitated a successful release. - Rebooted the talent user onboarding process for inclusivity, ease of use, and increased data and demographics gathering. - Stood up a community forum to allow talent users to engage safely with each other, client mentors, and featured guests to guide them in their educational and career journeys. - Ran an accessibility project to audit the talent user experience to meet WCAG 2.1 (A/AA) guidelines and acquire a VPAT to provide to existing and potential clients. Additionally implemented a process to ensure accessibility is an area of impact for future enhancements. - Worked with leadership to define and document a prioritized vision and roadmap. - Drove features through the product life cycle from strategic planning to tactical activities. - Developed a company wide product strategy. - Maintained a continuous backlog of requirements with estimates vetted by the team and track ongoing progress throughout the development cycle by monitoring progress and metrics. - Supported releases to verify integrity of the functionality being deployed to Production while leveraging tools and technologies for managing the Software Development Lifecycle. - Published release communications for internal and external stakeholders. Show less

Certified Scrum Product Owner

• Jul 2014 - May 2019

•Previously acting as a Business Analyst and Quality Assurance Audit Analyst •Collaborate with Product Managers, stakeholders, and clients to understand and define the product vision and roadmap and articulate the vision to development teams. •Acting as a Product Manager and Scrum Master for the Scrum Team as needed. •Define minimum viable product, project milestones, deadlines, and contractual obligations to be able to make decisions and solve problems on behalf of the product. •Analyze and decompose high-level objectives into detailed business requirements and functional specifications that a development team can execute. •Use the Agile Methodology to maintain a continuous backlog of requirements with estimates vetted by the team and track ongoing progress throughout the development cycle by monitoring progress and metrics. •Identify test scenarios in collaboration with engineers and quality assurance associates and provide integration and regression testing support throughout the development cycle. •Support releases and patches to verify integrity of the functionality being deployed to Production while leveraging tools and technologies for managing the Software Development Lifecycle. •Maintain a strong network of internal contacts and know who to engage within the company. •Leverage strong technical writing skills to document requirements and produce release communications. •Skilled at active listening, emphasizing proactive communication, and comfortable communicating to a range of audiences including senior leadership. •Considered a subject matter expert and primary point of contact for multiple products. •Understand engineering processes and practices and how they relate and impact the ability to deliver value. •Audit work across the Data and Account Management teams. •Identify patterns and root causes to promote high data quality. •Skilled knowledge of Jira, Rally, Confluence, and Sharepoint applications. Show less

Payer Policy Analyst, Quality Assurance Process Analyst, Documentation Specialist

• Aug 2005 - Jul 2014

•Researched and monitored regulation, coverage, coding and payment policy related to Third Party Payers. •Acted as the go-to, on-site subject matter expert in the areas of national insurance and Medicaid payer rules and regulations. •Acted as a member of a project team focused on instituting a smarter and more streamlined database of vital, company-focused information. •Collaborated with Business Analysts to test and approve software scripts during a JDEdwards upgrade. •Helped establish policies and procedures and implemented standard documentation and processes to meet audit requirements for Medicare payers. •Aligned technical team and end user communications and acted as liaison to provide streamlined user requirements to Business Analysts and technical information to end users. •Developed Policies and Procedures for the Revenue Cycle Management department as member of a standing team. •Conducted training sessions for employees including new hires, existing employee refreshment, and rollouts of new or improved processes and systems. •Worked to process referrals providing durable medical equipment to patients nationwide, from placement to billing claims. •Participated in multiple Kaizen events to improve processes and evaluate where changes were needed. Show less

Project and Contract Manager

• May 2013 - Oct 2013

• Led project teams to accomplish project activities by maintaining project plan and facilitating project work. • Updated job knowledge by participating in educational opportunities. • Achieved operational objectives by contributing information and recommendations to strategic plans and reviews. • Identified opportunities for improvement and re-designed processes for PMO. • Developed Policies, Procedures, and Desk Guides. • Evaluated and gave recommendations on new and existing contracts. Show less