Experience

Social Pet Hotel and Daycare

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Jun 2023 - Present

  Oversee the operations of the company, including location management personnel decisions, developing and mentoring leadership, and driving financial results, while upholding the mission and vision. Collaborate with the Chief Executive Officer (CEO) and Chief Strategy Officer (CSO) in executing Social Pet’s organizational vision and operational strategy Anticipate personnel development needs by planning and executing a detailed leadership succession model Translate company financial objectives into actionable goals for performance and growth by implementing organization-wide goal setting for location teams and key leaders within them Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met Ensure effective recruiting, onboarding, professional development, performance management, and retention Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action Show less



Ayrsley Hotel Associates, LLC - H&B Hospitality, LLC

• General Manager

  • Apr 2010 - Jun 2023

  Oversees 65+ employees •Managed a $2 Million renovation: guest rooms and public space •Execute day to day Human Resource activities including evaluating current team members, recruiting, hiring, onboarding, training, and development as well as disciplinary actions. •Manage budgets/expenses, analyze, and interpret financial information and monitor sales and profits •Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action. •Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action. •Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan. •Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. •Managed through Global Pandemic and current rebuild. •Manage budgets/expenses, analyze, and interpret financial information and monitor sales and profits. ADDITIONAL ROLES HELD: ASSISTANT GENERAL MANAGER • March 2015 – January 2017 AREA DIRECTOR OF HOUSEKEEPING • June 2013 – March 2015 FRONT OFFICE MANAGER • February 2011 - June 2013 CATERING COORDINATOR • April 2010 – February 2011 Show less


Embassy Suites by Hilton Charlotte/Ayrsley
• General Manager

  • Sep 2019 - Feb 2023


Hilton Garden Inn Charlotte/ Ayrsley

• General Manager

  • Jan 2017 - Sep 2019

  H&B Hospitality Management - Managed a $2 million full renovation H&B Hospitality Management - Managed a $2 million full renovation

• Assistant General Manager

  • Mar 2015 - Jan 2017

  Griffin & Stafford Management Company Griffin & Stafford Management Company



Hilton Garden Inn & Homewood Suites Hilton

• Canada
• Hospitality
• 1 - 100 Employee

• Area Director of Housekeeping

  • Jun 2013 - Mar 2015

  Griffin & Stafford Management Company Griffin & Stafford Management Company



Hilton Garden Inn Ayrsley

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • May 2012 - Jun 2013

  Griffin & Stafford Management Company Griffin & Stafford Management Company



Homewood Suites by Hilton Hotel

• Hospitality

• Front Office Manager / AGM

  • Dec 2010 - May 2012

  Griffin & Stafford Management Company Griffin & Stafford Management Company

• Catering Coordinator

  • Apr 2010 - Feb 2011

  Griffin & Stafford Management Company Griffin & Stafford Management Company


Embassy Suites Charlotte/ Concord
• United States
• Hospitality
• 1 - 100 Employee
• Front Office Supervisor/ Manager on Duty

  • Nov 2006 - Aug 2009