Experience

Caprice Holdings Ltd.

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Event Manager

  • May 2019 - Present

• Events Manager

  • May 2019 - Present



Gran Electrica

• Manager of Events

  • Dec 2015 - Dec 2018

  Responsibilities included;• Book, plan and execute all events, both professional (conference) and social (wedding, birthday etc.) from 10 – 150 guests, tailoring to personal tastes and budgets of each client• Maintain weekly, quarterly and yearly events calendar, ensuring financial and performance targets were met or exceeded including growing the business’s events revenue to over $300k in the last calendar year (2017)• Overhaul, streamline and implement processes for booking, contracts, menu format and service style, to increase productivity, profit, guest experience and ease of service• Specialized in working with clients from a wide range of backgrounds, from first inquiry to fully realized event, supervising each occasion on site, from set up to pack down• Acting as a day of coordinator/manager to ensure a smooth event from start to finish Show less

• Floor Manager

  • Jun 2015 - Dec 2018

  Responsibilities included;• Aid the General Manager in the hiring, training, supervising, disciplining and scheduling staff of up to 50, concurrently to Events Manager Role• Ensured positive guest and staff experience, handling complaints and take action to rectify issues in a productive and timely manner • Develop weekly agendas and lead management meetings• Implement comprehensive service training programs and procedures • Maintain and/or improve Michelin Bib Gourmand, Trip Advisor, Infatuation, Foursquare, Google and Yelp online ratings Show less