Experience

Forsman Farms
• Food and Beverage Manufacturing
• 1 - 100 Employee
• Human Resources Specialist

  • Oct 2023 - Present


Russell Tobin

• United States
• Staffing and Recruiting
• 400 - 500 Employee

• Recruiting Team Lead

  • Aug 2023 - Oct 2023

• Lead Recruiter

  • May 2023 - Aug 2023

• Fulfillment Account Manager

  • May 2022 - May 2023

  Technology: Power BI, Proprietary ATS software, Microsoft Suite, RING, MS Teams, Zoom Socials/Sourcing Platforms: LinkedIn, Indeed, ZipRecruiter, CareerBuilder, Facebook, Craigslist

• Associate Recruiter

  • Aug 2021 - May 2022

  "Helping the world work" Client Relations • Talent Sourcing • Candidate pipeline/relationship creation *Candidate focus: Manufacturing Engineers, Assembly Technicians, Supply Chain Managers and Directors, PCB Designers, Electronic and Software Design Engineers, etc. *Some light industrial such as warehouse personnel or operations/machining *Focus on sourcing for 3 or 4 different requisitions each day, paying attention to urgency from client



American Family Insurance

• United States
• Insurance Agencies and Brokerages

• Support Services Manager

  • Jan 2018 - Jul 2020

  -Coach, mentor, and develop a team of 16 employees on business acumen, LEAN principles and behaviors, development, etc. both in person, and via remote huddles since March 2020. -Manage daily inventory levels and facilitate daily huddle conversations to drive business results for KPI’s such as quality and production, emphasis on problem identification and the problem-solving process -Practice Agile problem solving process with team mates and employees -Establish… Show more -Coach, mentor, and develop a team of 16 employees on business acumen, LEAN principles and behaviors, development, etc. both in person, and via remote huddles since March 2020. -Manage daily inventory levels and facilitate daily huddle conversations to drive business results for KPI’s such as quality and production, emphasis on problem identification and the problem-solving process -Practice Agile problem solving process with team mates and employees -Establish, communicate, and implement departmental plans, objectives, and strategies -Understand and implement personal, team, and department level standard work documents -Value stream development and staff training; focus on complex operational issues -Daily interactions with computer systems such as SharePoint, BlueZone, Tableau, OneNote, Outlook, Chrome, Zoom, Excel and Workday -Owner of the Personal Lines Kaizen event relating to prioritization of workloads across our frontline team

• Casualty Claims Adjuster

  • Nov 2016 - Jan 2018

  -Medicare claim file subject matter expert -Inbound and outbound telephone experience; daily communication with medical institutions, attorneys, insureds, and agents to best interpret claim details. -Investigating each claim including taking a recorded statement, documenting the claim file appropriately, evaluate the facts and apply appropriate coverage, paying what the customer is owed -Medical billing and coding review and research to ensure all treatment paid for is… Show more -Medicare claim file subject matter expert -Inbound and outbound telephone experience; daily communication with medical institutions, attorneys, insureds, and agents to best interpret claim details. -Investigating each claim including taking a recorded statement, documenting the claim file appropriately, evaluate the facts and apply appropriate coverage, paying what the customer is owed -Medical billing and coding review and research to ensure all treatment paid for is reasonable, related to the loss, and necessary -Establish working relationships with our close business partners in our medical services teams, underwriting and service teams, as well as agency owners -Facilitate and lead LEAN huddles, focusing on individual and team performance as it related to claim closure rates, inventory levels, customer service KPI’s, etc.

• Services Associate

  • Jul 2015 - Nov 2016

  -Provide service to existing personal lines policies - electronic change request review and execution -Daily use of a variety of computer systems and resources such as Workday, BlueZone, PolicyCenter, Guidewire, SharePoint, Microsoft Suite products including Outlook, Exel, and PowerPoint -Assist agents and agency team members with policy changes -Handling of confidential customer information and adhered to documentation retention guidelines -Work with team to ensure proper phone… Show more -Provide service to existing personal lines policies - electronic change request review and execution -Daily use of a variety of computer systems and resources such as Workday, BlueZone, PolicyCenter, Guidewire, SharePoint, Microsoft Suite products including Outlook, Exel, and PowerPoint -Assist agents and agency team members with policy changes -Handling of confidential customer information and adhered to documentation retention guidelines -Work with team to ensure proper phone coverage and daily workload completion -Train new team members on various processes and system usage -Attend and participate in team meetings reviewing performance -Member of an employee engagement group where we planned activities that promoted social and emotional health and wellbeing