Experience

Opia

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• Promotional Support Customer Service Specialist

  • Jun 2017 - Present



Language Empire

• United Kingdom
• Translation and Localization
• 100 - 200 Employee

• Translator & Interpreter (Polish - English & English - Polish)

  • Mar 2016 - Present

  Freelance medical & social interpreting ( hospitals, clinics, home visits, community centres) + documents, manuals, technical & business Freelance medical & social interpreting ( hospitals, clinics, home visits, community centres) + documents, manuals, technical & business



www.101funkygifts.com

• Digital / Affiliate Marketer / Founder of www.101funkygifts.com

  • Apr 2017 - Feb 2018

  Set up and developed www.101funkygifts.com - website full of quality, 5*****, elegant, quirky gift ideas for everyone with affiliate links taking the visitor to the vendor's site where the price and more details can be checked and the product purchased at no extra cost to the customer :) Set up and developed www.101funkygifts.com - website full of quality, 5*****, elegant, quirky gift ideas for everyone with affiliate links taking the visitor to the vendor's site where the price and more details can be checked and the product purchased at no extra cost to the customer :)



Global business owner in wellness industry

• Entrepreneur

  • Dec 2015 - Aug 2016

  advanced technologies offering effective solutions to your problems advanced technologies offering effective solutions to your problems



npower

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Adviser & Complaints Handler

  • 2007 - 2014

  • With an emphatic approach and working to tight deadlines was able to provide suitable resolutions for both the business and the customer in a timely fashion.• Effectively processed invoices, payments and other transactions using various in-house software packages including SAP.• Accurately updated confidential information to maintain improved customer experience. • Managed inbound and outbound phone calls and mail/email.• Liaised with other departments across the business to produce efficient conclusion to enquiries and complaints.• Followed complex processes and procedures.• Identified and solved technical issues on accounts.• Collated, integrated and reported on quantitative data using Excel • Trained new team members and stood in for Team Manager in their absence



think M. Ltd

• Market Research
• 1 - 100 Employee

• Marketing and Business Development Executive - placement

  • Nov 2006 - Dec 2006

  • Collated and interpreted marketing data; reported on findings• Conducted surveys over the phone• Prepared marketing materials and tailor - made covering letters• Contacted potential buyers by letter and phone• Worked on business development programmes and CRM system implementation • Collated and interpreted marketing data; reported on findings• Conducted surveys over the phone• Prepared marketing materials and tailor - made covering letters• Contacted potential buyers by letter and phone• Worked on business development programmes and CRM system implementation



a range of companies based in Warsaw, Poland

• Teacher of English as a Foreign Language

  • Sep 1998 - Mar 2006

  • Taught English to individuals and groups of all ages and from various walks of life.• As a class teacher co-organised school events and trips; communicated with parents.• Self-employed teacher of general and business English at companies - liaised with language schools to provide bespoke teaching solutions (2002 – 2007).• Contributed to development of curricula; sourced and adapted teaching materials.• Utilised basic accounting in running own business. • Taught English to individuals and groups of all ages and from various walks of life.• As a class teacher co-organised school events and trips; communicated with parents.• Self-employed teacher of general and business English at companies - liaised with language schools to provide bespoke teaching solutions (2002 – 2007).• Contributed to development of curricula; sourced and adapted teaching materials.• Utilised basic accounting in running own business.



Grey Worldwide PR Agency

• PR Executive - Apprenticeship

  • Oct 2005 - Dec 2005

  • Drafted surveys and conducted telephone interviews with specialised journalists• Carried out primary and secondary market research and presented data in the form of graphs and tables • Prepared press releases• Managed and developed databases• Worked on a social campaign project involving promotion of a charity organisation – contributed ideas • Drafted surveys and conducted telephone interviews with specialised journalists• Carried out primary and secondary market research and presented data in the form of graphs and tables • Prepared press releases• Managed and developed databases• Worked on a social campaign project involving promotion of a charity organisation – contributed ideas