Experience

Texas Academy of General Dentistry

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Education Program Coordinator

  • Nov 2022 - Present



Grainger

• United States
• Retail Office Equipment
• 700 & Above Employee

• District Sales Manger, Inside Sales National Accounts

  • May 2017 - Jun 2022

  Led the planning and execution of all selling activities including: forecasting, goal setting, employee development and retention resulting in profitable revenue growth more than $40 million dollars.• Developed team based coaching to accelerate skill development during the first 90 days• Designed targeted campaigns leading to an increase in customer facing time of 24% • Increased program sales 32% from $28,895,000 to $44,975,000 over the last 5 years

• District Sales Manager, Inside Sales Medium Customer Markets

  • Apr 2016 - May 2017

  Responsible for hiring, skills development and performance management of 12 sellers resulting in profitable revenue growth in excess of $25 million dollars annually.• Developed curriculum and led and resource training for Salesforce.com • Conducted 1:1 seller meeting to partner on strategy, call planning and campaigns• Led implementation of new pricing strategy resulting in a 15% lift across account base• Increased program sales 39% from $18,258,529 to $25,458,086 over a 13-month period



Snap-on

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Co-Owner Snap-On Tools Franchise (NW Chicago Metropolitan Area)

  • Sep 2013 - Jun 2017

  Performed all financial operations for the business, including bank reconciliations, reviewing monthly inventory and tool bill statements, used QuickBooks to close monthly and annual financials and prepare county tax submissions.

• Inside Sales Program Manager, USA & CA

  • Nov 2009 - Apr 2016

  Responsible for leading inbound and outbound Inside Sales programs for the United States and Canada generating over $100 Million in annual sales.• Transitioned pilot program to established and successful inside sales footprint for the organization • Designed and implemented CRM systems for Inbound and Outbound teams• Introduced upsell offers on customer service calls generating $33 in net revenue per call • Increased revenue 78% from $24,664,538 to $112,921,040 over a 7 year period• Achieved a 60% employee promotion rate thru development and coaching

• Sales Development Specialist

  • Oct 2008 - Nov 2009

  Responsible for executing successful sales plans focused on increased sell thru of regional promotions and excess inventory to franchisees in the Central, North Central, and South Central regions of the United States. Regularly exceeded sales forecasts.• Promoted national tool specials to Franchisees as part of an inside sales pilot program• Collaborated with Regional Sales Developers to align promotional calls with field programs• Maintained an average daily call volume of 215 calls• Maintained a closing ratio of 48%• First to sell over $1 million dollars in a month (previous top salesperson sold $2 million in a year)



Motor Werks of Barrington

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Project Manager

  • Mar 2006 - Feb 2008

  Led initiatives across 5 retail locations generating $500,000,000 annually; to improve lead generation, CRM adoption, and sales processes. Regularly partnered with senior leadership and manufacturing representatives to ensure compliance and alignment in strategies.• Restructured lead workflow and tracking metrics resulting in a 100% increase in appointments • Targeted internal cost-free areas to prospect for new business • Developed and managed all ongoing product and sales training programs • Achieved lead response rate under 15 minutes, closing ratio of 13% (5% above national average)• Improved Infiniti rankings from last to first for internet sales • Increased Mercedes Benz lease retention sales to top 2% in the region

• Business Development Manager

  • Aug 2005 - Mar 2006

  Led a team of sellers responsible for executing effective call campaigns, and lead management to improve dealership appointment ratio, increase sales, and gross profits, in alignment with multiple manufacturer expectations. • Created talk tracks and templates for consistency in seller prospecting and follow up• Developed marketing campaigns for upcoming leases, aging vehicles and new orders• Increased department sales by 6%• Increased gross profit by 3% per unit • Raised internet lead closing ratio from 6%-8%

• Assistant Manager of Business Development Operations

  • Jan 2005 - Jul 2005

  Played a key role in a new department focused on driving growth by transforming the customer experience thru standardization of processes, training and technology across the dealership group in both the sales and service centers.• Played key role in CRM implementation thru system testing and troubleshooting scenarios• Streamlined employee sales process training to align with new technology • Led workshops to role play tough customer conversations and objection handling• Achieved 25% improvement in customer appointments in 6 months

• Sales and Leasing Consultant

  • Mar 2003 - Jul 2005

  Assisted customers with their purchasing needs thru asking discovery questions, provided demonstration of luxury automobiles, assisted with finance qualifications and payment terms, and completed the sale thru instructional walk-thru at the time of vehicle delivery.• Consistently achieved revenue and unit sales goals • Maintained a manufacturer CSI approval rating of 96%• Awarded Salesman of The Month in August of 2004