Experience

Chasm Partners

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Director

  • Jan 2023 - Present

  Chasm Partners is a retained executive search firm and talent development organization exclusively focused on healthcare, leveraging proprietary processes, tools and economic models that drive results for our clients. We work with the nation’s most prominent, innovative, and growth-oriented companies focused on disrupting healthcare and help them achieve sustainable organizational scale through human capital. Visit us at chasmpartners.com or follow us on LinkedIn. Chasm Partners is a retained executive search firm and talent development organization exclusively focused on healthcare, leveraging proprietary processes, tools and economic models that drive results for our clients. We work with the nation’s most prominent, innovative, and growth-oriented companies focused on disrupting healthcare and help them achieve sustainable organizational scale through human capital. Visit us at chasmpartners.com or follow us on LinkedIn.



Chief

• United States
• Think Tanks
• 700 & Above Employee

• Member

  • Apr 2022 - Present



Covera Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President, Provider Partnerships

  • Jan 2021 - Jan 2022



Advisory Board

• United States
• Research Services
• 500 - 600 Employee

• Vice President, Client Management

  • Dec 2017 - Nov 2019

  Following Optum's acquisition of The Advisory Board Company, I took on the management of a department of 75 staff members responsible for service and renewals of all domestic hospital and health system clients of Advisory Board Research products. This included over 3,500 clients and renewable revenue of roughly $100 million. During this time, I leveraged my experience in change management to lead Client Management staff through the integration with Optum. While personally learning the Optum business alongside staff, I established a new client management structure, built confidence in our new leadership, achieved key renewal KPIs, and created a culture that resulted in the retention of 90% of key talent. Show less

• General Manager, Key Accounts

  • Jan 2017 - Nov 2017

  I worked with senior leadership to build and implement a cross-functional “member centric” model in an effort to improve client relationships and achieve growth. Under this new organization structure, I directly managed seven nationwide Principal-led teams responsible for contract renewal and growth at leading health systems. I guided Principals in mapping executive priorities to the Advisory Board's solutions for new sales and streamlined internal account management and sales processes to reduce barriers to growth and maintain client loyalty. Show less

• Managing Director, Growth Accounts

  • Mar 2014 - Dec 2016

  As Managing Director, I oversaw three client management and sales teams across a variety of client segments and Research product lines. In addition, I also operated the risk management function of the Research business, guiding a team of six Senior Directors on complex renewal contract negotiations, proactively assessing the high-risk segment of the business to improve NPS, client engagement and renewal rates. I personally served as the escalation point for C-suite clients to address challenging feedback, navigate troubled situations, and directly negotiate large, complex renewal contracts. After receiving feedback from both staff and clients, I conducted a time/productivity study across teams to understand how workload may be impacting the ability to prioritize and serve client needs. Based on results, I collaborated with our operations team and together we designed a budget-neutral internal centralized operations model to support client management teams, which decreased inefficiencies and improved productivity on the priorities of the business. Show less

• Senior Director, Research Account Management

  • Feb 2010 - Feb 2014

  As Senior Director, I supervised a mid-level client management team for community hospitals and small to mid-sized health systems. During this time, I developed rising staff, achieved over 100% of revenue targets and key KPIs, and created a culture that improved employee engagement scores by 20%. I also worked closely with our Research leads, developing communication and service strategy for our Community Hospital segment.

• Director, Office of the Chairman

  • Nov 2008 - Jan 2010

  At the end of 2008, I was selected to pilot a "risk management" role, with the goal being to improve the health and relationships of C-Suite hospital and health system executives within a carefully selected pool of key "high touch" organizations. I personally oversaw this $5M pool and conducted in person visits with key executives to directly address concerns, feedback and recover challenging situations. I led the strategy and worked with the respective client management teams to improve relationships and successfully outperformed the expected renewal targets. I also collected market feedback and worked with Research teams to enhance offerings and collateral by program. Given the success of the pilot, the team expanded to a team of 4 by July 2009. Show less

• Associate Director, New Product Launches

  • Jan 2007 - Oct 2008

• Senior Client Relationship Manager

  • Dec 2004 - Dec 2006

• Manager, Sales Operations

  • Jul 2004 - Nov 2004

• Sales Associate

  • Aug 2003 - Jun 2004