Experience

ARH Group Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• FM Operations Director

  • Apr 2022 - Present

• Account Manager

  • Mar 2016 - Apr 2022

  ARH are a leading UK Process Engineering, Facilities Management and Building services company. Led by a team of highly qualified specialists with many years experience within the retail, process and domestic/commercial industries. ARH are forward thinking, dynamic and committed to excellent customer service. For more information please visit: www.arh-group.co.uk

• Maintenance Supervisor

  • Apr 2015 - Mar 2016

• Maintenance Team Leader

  • Aug 2014 - Mar 2015

• Maintenance Administrator

  • Aug 2010 - Jul 2014

  Responsible for management of 20 dedicated electrical engineers covering 120 retail sites for Morrison’s supermarketsResponsible for management and co-ordination of hard service contracts for various retail and public sector clients including Mechanical, Electrical, Fire Alarm and Fabric maintenanceOrganization of Reactive, Planned Preventative maintenance and small-medium sized Projects for several clientsManaging and developing relationships with clients face to faceManaging mobilization of new contracts, ensuring compliance with company and client policiesLiaising with Maintenance and Finance Directors daily to ensure efficient running of contractsNegotiation of contractual agreements with suppliersPerformance management: ensuring the business adheres to required KPIs, SLA’s, compliance requirements and contractual obligationsClose liaison with Finance department to ensure sub-contractor invoices comply with their contract terms Creating and developing processes and policiesWorking in a fast-paced environment with ever changing priorities.Supporting Account Managers Invoicing of completed works however large or small, chasing of payments and signing off invoicesDealing with OOH call outs and customer requestsManaging engineer and sub-contractor performance Delivering progress reports and resolving customer queries to facilitate continuous performanceimprovement Reviewing and improving internal processes to drive company and departmental improvement Identification of cost saving opportunities Training of new engineers and call-centre staff



Trading Honestly Ltd

• Customer Service Supervisor

  • Mar 2009 - Jul 2010

  Answering all telephone calls and emails via Outlook in a customer orientated environment Management of a small team of technicians repairing and refurbishing laptops Reception duties and responsibilities including keyholder responsibilities Selling laptops and accessories to end users, and dealing with all types of enquiries regarding sales Typing up invoices and regular use of all Office programs Assisting with marketing and business management and growth Stock/ Inventory control and ordering from suppliers Strategic planning and organizing of my day including meeting strict deadlines and targets Filing and organizing documents as well as delegating duties and jobs to ensure the business is running smoothly



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Fashion Brand Consultant

  • Nov 2005 - Jan 2009

  Selling and consulting the benefits of cosmetics, face to face to customers Business planning for example link selling, planning and organizing store events and creating and designing advertisements Working daily under pressure towards targets and building up customer clientele Providing excellent customer service and building up a customer clientele Stock management and merchandising Cascading information to other colleagues Working closely with colleagues and time management in a busy team environment Managing department compulsory training