Experience

Neffsville Veterinary Clinic

• Veterinary Services
• 1 - 100 Employee

• Client Services Coordinator

  • Jul 2019 - Present



Valley Veterinary Hospital

• Veterinary Services
• 1 - 100 Employee

• Project Manager and Administrative Assistant

  • May 2016 - Jul 2019

  - Project Manager managing multi-million dollar expansion and relocation of veterinary hospital to a historical landmark building, expanding business capacity and footprint by over 5x- Evaluating and tackling daily project management challenges with accountability, analytic and strategic thinking, problem solving, and multi-tasking skills- Determining the resources required to complete the expansion project and ensuring that the project deliverables are quality materials, on time, and within budget - Facilitating communication among contractors, vendors, architects and township offices, and collaborating with the general contractor to manage changes in project scope, schedule and costs- Designing layout and flow of new facility, making interior design decisions and attending weekly construction meetings- Researching and analyzing current industry veterinary boarding, daycare, and grooming trends to incorporate into our business model - Creating and updating employee handbooks and forms, facilitating social media content and implementing marketing and advertising strategies to address customer and business needs - Daily administrative duties include monitoring client flow from check in to discharge, processing client payments, answering and triaging phone calls from clients, doctors, and vendors, scheduling appointments and procedures, and providing information on medicines and special dietary foods



Rybrew

• General Manager

  • Jun 2015 - Jun 2016

  -Maintained a neat and organized store presentation-Provided personalized customer attention and held rest of staff to same standard-Made sure the store’s quality control practices and food safety procedures were being followed by all staff and managers-Encouraged and ensured excellent team communication by working with other managers to hold staff accountable for their job expectations. -Guided store and kitchen managers in their leadership growth-Oversaw and ordered inventory and ensured levels were well monitored-Worked with the owners to analyze product costs and keep overhead spending efficient-Identified problems/inefficiencies and brainstormed solutions to be discussed at manager meetings-Identified ways to increase sales and worked with owners on implementation-Created store goals to keep menu changing and customers interested by coming back for new products-Created weekly schedule with store notes. Interviewed and hired new staff-Trained and evaluated staff to ensure everyone was meeting store standards and policies. Perform reviews to encourage staff growth and positive performance-Held biweekly managers meetings and kept all management informed with meeting notes-Enforced responsible cash management skills and maintained deposits and petty cash



Coliseum Construction LLC.

• Construction
• 1 - 100 Employee

• Office and HR Manager

  • Sep 2013 - Jun 2015

  As the office manager and human resources director of Coliseum Construction, some of my duties included:- Maintaining relations with contractors, subcontractors, vendors, and customers to ensure all matters are tended to in a timely fashion- Collaborating with general contractors and subcontractors to ensure paperwork is in order, including contracts, insurance certificates, warranties, and lien releases- Creating and continuously updating company handbook and safety program, generating various company forms, and designing and launching company website - Sending monthly billings, utilizing Quickbooks to generate reports, handling collections and accounts receivable, and making bank deposits - Setting up new employees; collecting and summarizing time sheets; coordinating with payroll company and accountant- Obtaining all new hire paperwork, providing detailed staff orientations that clearly identifies expectations as well as site specific rules and regulations, and organizing background and/or drug screenings- Administering HR benefits and working directly with insurance carriers- Maintaining management guidelines by preparing, updating, and recommending human resource policies and procedures- Keeping in compliance with federal and state regulations concerning employment- Preparing and updating a phone/contact list for subcontractors and material suppliers- Answering phones; copying, scanning, faxing, and managing an office filing system- Greeting and directing office visitors- Maintaining professional appearance and cleanliness of the office while keeping the office stocked with office supplies- Running occasional errands for office supplies, material pick-ups, and visiting job sites as needed



Huntington Learning Center

• Tutor and Teacher

  • Sep 2011 - Sep 2013



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Substitute Teacher

  • Dec 2012 - Jun 2013



The Goddard School

• United States
• Education Management
• 700 & Above Employee

• Pre-K Teacher

  • Aug 2012 - Dec 2012