Experience

Caroline County Public Schools (Virginia)
• United States
• Education Administration Programs
• 1 - 100 Employee
• School Counseling Intern

  • Jul 2023 - Present


Bankers Insurance, LLC

• United States
• Insurance
• 200 - 300 Employee

• Account Manager

  • May 2021 - Jul 2023

  Fredericksburg, Virginia, United States In my role as an account manager, I maintain a book of business of over 500 commercial accounts. I work alongside a team of sales executives as a support for their new and renewal business accounts. I assist clients directly with policy documents and change requests.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Liability Claim Representative

  • Feb 2019 - May 2021

  Fredericksburg, Virginia I worked as an auto claims adjuster since March 2019. In this role, I was able to use logic and research to make the best decision for our customers that have been involved in an accident. I communicated with customers over the phone and by email to collect statements, photos and additional information. I have become more knowledgable in MS programs, data entry, and customer service.



Insurance Office of America

• United States
• Insurance
• 700 & Above Employee

• Account Coordinator

  • Jul 2018 - Feb 2019

  Longwood, Florida I assisted the commercial lines account managing team servicing a $7million book of business. My daily schedule consisted of endorsing policies, corresponding with agents and clients and reviewing all incoming policy-related documentation. I also negotiated policy details with agents, brokers and claims adjusters across the country.



Braishfield Associates

• United States
• Insurance
• 1 - 100 Employee

• Client Account Manager

  • Apr 2016 - Jul 2018

  Orlando, Florida Area As a registered Customer Services Representative, I assist the professional and commercial underwriters in quoting, binding and processing commercial and professional liability policies throughout the brokerage. I am also responsible for processing renewal policies, analyzing inspections, and processing customer files. I have become well-acquainted with Property & Casualty, General Liability, and Professional Liability insurance coverage. I am in constant contact with other brokerages… Show more As a registered Customer Services Representative, I assist the professional and commercial underwriters in quoting, binding and processing commercial and professional liability policies throughout the brokerage. I am also responsible for processing renewal policies, analyzing inspections, and processing customer files. I have become well-acquainted with Property & Casualty, General Liability, and Professional Liability insurance coverage. I am in constant contact with other brokerages, independent insurance agents, and claims adjusters to keep each policy up to date and organized. Show less



Massanutten Ski Resort

• United States
• Financial Services
• 1 - 100 Employee

• Contract Specialist

  • May 2015 - Mar 2016

  McGaheysville, VA I worked as part of a ten-plus member team of administrative assistants transcribing and processing contracts for timeshare sales at one of our sales offices. In addition, I also worked in connection with our conference center sales department to confirm that which customers have upgraded their timeshare to other units or have enrolled in our points system that connects them to other resorts across the country. I also facilitated in the upkeep and control of the office setting by closing the… Show more I worked as part of a ten-plus member team of administrative assistants transcribing and processing contracts for timeshare sales at one of our sales offices. In addition, I also worked in connection with our conference center sales department to confirm that which customers have upgraded their timeshare to other units or have enrolled in our points system that connects them to other resorts across the country. I also facilitated in the upkeep and control of the office setting by closing the office and doing nightly paperwork, opening the office and updating property inventory, sending emails, printing and copying documents, and assisting the sales representative and closing officers in search for particular owners and running payments. Show less



Michaels Arts and Crafts

• Customer Experience Manager

  • Aug 2013 - May 2015

  Harrisonburg, VA I managed the execution and facilitation of activities as it relates to classroom and store programs. I monitored associate-to-customer interaction in conjunction with the overall day-to-day store operations. I also collaborated with customers in the conceptualization of custom-framed products

• Night and Weekend Manager

  • Sep 2012 - Aug 2013

  Harrisonburg, VA I facilitated in the execution of end-of-day procedural tasks while overseeing a 10-member cashier contingent and a 12-member sales team.



James Madison University

• United States
• Higher Education
• 700 & Above Employee

• Assisting New Transfer Students

  • Jan 2012 - Nov 2012

  Harrisonburg, VA I helped guide incoming students throughout their first semester at a four-year university. I served as their reference point in addressing concerns pertaining to financial aid, campus and safety programs, and other resources. I functioned as a reliable component of a 40-plus member team of fellow passionate student-leaders in the concoction of an amicable, resourceful, and welcoming campus environment.