Delivery Officer

• Dec 2019 - Present

Membership Communities Manager

• Aug 2018 - Sep 2019

Managed 37 National, Regional and Special Interest Groups and their committees (comprising of 400 volunteers). Was responsible for overseeing all volunteer journeys, working directly with Chairs, Communication Leads, Treasurers and Secretaries. This included the creation and launch of three new groupsLead and co-lead on identifying and engaging external stakeholders and organisations, as well as support platforms, such as Mail-Chimp, Right Market and Brief2Event Lead organiser and host of training days for Treasurers, Equality Diversity and Inclusion (EDI) champions, Communication Leads, and of CRM workshops. Lead organiser of three Chair meetings throughout the year, including the creation of agendas, minute taking and leading discussions on specific topics Relationship manager, participating in committee meetings to discuss group planning, creating KPI’s (short and long- term), focussing on volunteer development and acting as the key point of contact on all matters, including providing support to volunteers experiencing challenges Budget holder and lead on all finance activities of the groups (including paying invoices, developing new contracts, and processing expenses) Reported directly to the Chief Executive and Senior Leadership Team to provide regular updates on group activities, working alongside both them to support volunteers. Worked collaboratively with other teams within the IoF to further engagement with all volunteers and the wider sector. This included the development of blogs, the production of video content for the IoF website, and Twitter updates Lead on all administrative tasks concerning the volunteers, including ensuring relevant procedures were followed and the required documents were produced (part of which involves working alongside the Institute’s Data Manager to ensure GDPR compliance) Represented the IoF at external conferences, events and meetings including as a guest speaker at the CIPD Group Volunteering Workshop in 2018 Show less

Membership Officer

• Jul 2017 - Aug 2018

Relationship lead and co-lead for 600 organisational members, managing financial recording, invoice production, and budget forecasting Led on all administration duties including handling all the needs of, and documentation for all organisational members. This was done either in person, by email or over the phone.Lead organiser and co-host for strategic Institute events on topics such as GDPR, trusteeship and technological advances within the charity sector; including networking with directors and topic specialists, logistics and documentation production. An ongoing example is working with Amazon to co-lead days introducing key charities to developing skills on Alexa. Led and co-led on sourcing and developing new relationships and partnerships; attending and representing the Institute at conferences, events and organised meetings with all levels of stakeholders. Database management for all organisational members, working with the external IT specialists to manage and improve the current systems, Open Engage and Communicator. Developed the relationship with other teams within the Institute to better promote the work of organisational members externally, and strengthened the support given to members through tailored content for the organisational newsletter, blog and Instagram posts, and events.Responsible for bringing in over £550,00 in revenue from the renewing of on-going organisational members and new members in the financial year 2017-2018.Achievements have included bringing in over 70 new organisational members (charities ranging from >£100m-<£1m voluntary annual income) and representing the Institute and organisational membership at two major conferences in London and Bristol. Show less

Impact and Communications

• Aug 2016 - Jul 2017

The role was within a small team and therefore had many different aspects to it. Based in London but also at grass-root projects in Masaka, Uganda at specific times throughout the year. Created all content needed for NGO UK application including Constitution, and led on Trustee application process. Lead advisor on Monitoring, Evaluation and Learning producing a Project Specification document, and M&E reports to fit within a created programme management cycle. Worked directly with Community Partnerships Manager to review all project partners (13 based in Uganda). This centred around community impact, donor accountability and Value for Money and all projects fitted within the targets and goals of the UN Global Goals. Worked alongside the above mentioned projects to decide on how fund-raised money from the event was distributed in sustainable ways. Focus on monitoring, evaluating and learning development in partnership throughout the year. Planned and co-ran events, including Marathon Week, Legacy Days and launch events within the UK; organising volunteers, runners, partners and logistics. Created and implemented internal and external communication strategies. Advised on story-gathering production - working alongside volunteers on blogs, videos and written testimonies. Sourced and produced regular content for external social media platforms and other communication channels. This included in-depth interviews with runners, project partners and beneficiaries. Developed and facilitated online and in-person knowledge management sessions for organisational development, and produced strategic direction documents such as a policy and governance document and Manifesto. Member of the marketing and fundraising team and ambassador dedicated to promoting the organisations work through transparent and accountable reporting. Part of internal working team on external collaboration projects, two examples being an NHS UK Think-Tank and Barefoot. Show less

Internal Communications Officer

• Jul 2014 - Nov 2015

Working as part of the Communications team my duties included the following: Facilitating online and in-person knowledge management sessions, leading the discussion and solving I.T. issues. These sessions were often attended by over 100 people joining from over 10 different countries. Creating both internal and external communication strategies for celebration days (e.g. IWD), and taking them through implementation. Conducting interviews with ex-volunteers for the story gathering team (can be provided upon request) for both internal and external use. Taking the communication lead at an international conference in Zambia for VSO's worldwide work on Health, HIV and AIDS. This included daily updates through social media platforms and leading on the creation of a worldwide strategy on showcasing VSO's work.Creating daily content for VSO's internal social media platforms and acting as Intranet Web Editor when needed. Partaking in various steering groups including working as part of an international team for VSO's part in the UN Global Goals. Working alongside the digital team to create digital content for a range of communications such as short films. Assisted in the running of several external events, an example being the celebration of IWD at the Irish Embassy in London, and also assisted on implementing the internal communications plan for the CEO of VSO. Show less

Interim Personal Assistant to CEO, and Strategy and Programme Effectiveness Team Administrator

• Sep 2013 - Jul 2014

Interim Personal Assistant to CEODiary organisation, minute taking and representative in various internal steering groups.This position required excellent admin skills and logistic skills to support a CEO of a global volunteering network.Strategy and Programme Effectiveness Team AdministratorMy responsibilities were very similar to my previous role as Interim Personal Assistant to CEO. I also worked alongside VSO’s lawyer on producing all documentation and contracts for new partnership with the International Civil Society Centre. Produced supporting documentation on specific projects, including the launching of a new monitoring and evaluation system for global VSO. Show less

Regional Coordinator

• Mar 2010 - Jul 2011

Working in both the UK and South Africa office, my duties icluded liaising with field staff, handling logistics and operations for volunteers. Yield, project, and crisis management require multi-tasking, and independent work. I assisted organisational development through editing of web pages and the Intranet community. Working in both the UK and South Africa office, my duties icluded liaising with field staff, handling logistics and operations for volunteers. Yield, project, and crisis management require multi-tasking, and independent work. I assisted organisational development through editing of web pages and the Intranet community.

English Teacher

• Jul 2009 - Jul 2009

Working as a freelance English teacher at an International Day Camp based in Vienna. Teaching children aged 7-15 English through an interactive learning technique and games. Working as a freelance English teacher at an International Day Camp based in Vienna. Teaching children aged 7-15 English through an interactive learning technique and games.

English, Maths and Interview Skills Teacher

• Feb 2009 - Mar 2009

Volunteering as a freelance English and Maths teacher at All Saint’s Convent School based in Visakhaptnam, India. Teaching children aged 4-15 the set Indian Government syllabus. Also voluntary work in two local colleges, teaching young adults basic interview and c.v writing skills. Volunteering as a freelance English and Maths teacher at All Saint’s Convent School based in Visakhaptnam, India. Teaching children aged 4-15 the set Indian Government syllabus. Also voluntary work in two local colleges, teaching young adults basic interview and c.v writing skills.

Retail Sales Assistant

• Nov 2004 - Jul 2005

Serving costumers on the shop floor, inter-company exchanges of goods via telephone and computer, stock taking, occasional invoice checking, and testing of equipment for different companies in an outdoor environment. Serving costumers on the shop floor, inter-company exchanges of goods via telephone and computer, stock taking, occasional invoice checking, and testing of equipment for different companies in an outdoor environment.

Drama in Education, Performer and Teacher

• Sep 2003 - Dec 2004

Working in cooperation with the local police force in the Warrington region to teach primary school children about truancy and health through drama, dance, music and English workshops. Working in cooperation with the local police force in the Warrington region to teach primary school children about truancy and health through drama, dance, music and English workshops.