Project Coordinator - BMW

• Aug 2022 - Present

Commonwealth Games Associations Services Coordinator

• Aug 2022 - Aug 2022

Key Skills & Responsibilities:- Managed the CGA Assistant volunteer programme at the Athlete Village - Warwick, including day-to-day questions, meal allocation, reward & recognition and general welfare of each individual. - Supported the operations of the Games Services Centre.- Liaised with CGAs to answer questions and queries regarding Games time services.

Games Family Services Volunteer Coordinator

• Sep 2021 - Aug 2022

Key Skills & Responsibilities included:- Design and delivery of role and venue specific training for 850 Games Family Services volunteers. - Closely working with the central Workforce functional area to ensure aligned objectives and messages are delivered to the volunteers, whilst following wider Organising committee’s policies and project timescales. - Assisting with assigning, scheduling and rostering for all Games Family Services volunteers using Microsoft Excel and other online software, including Rosterfy. - Organised and managed high-profile client events on behalf of the Protocol functional area,including the official Games Invitation handover for the Birmingham 2022 Board, CommonwealthGames Federation, Team England and other dignitaries.- Supported key operations for Chef de Mission seminars and Commonwealth Games Association(CGA) Open days. Representatives from 72 Nations visited Birmingham, and coordinated with other key functional areas to ensure security, transport and hospitality all maintain the highest standards.- Developed cooperative and positive relationships with key functional areas to ensure workforcerecruitment and deployment was conducted effectively and efficiently.- Demonstrated evidence of ability to work in fast-paced environments, foreseeing and always meeting project deadlines, completing tasks to a high standard quickly and adaptable to change. Show less

Progress Tutor / Lecturer

• Nov 2020 - Sep 2021

Alongside studying for my MA Security degree, I provided 1-2-1/group academic support and sessional lectures to 16+ year olds at Loughborough College in the Sport FE department. Key Skills & Responsibilities included: - Built excellent working relationships in a proactive and confident manner with children, teachers, lecturers and college staff, parents and carers. - Demonstrated emotional resilience and the ability to identify and prevent issues from escalating by involving the necessary team members and implementing appropriate and timely action plans. - Followed safeguarding procedure strictly, being constantly alert to student behaviour, and reporting all causes of concerns to the line manager. Sensitive and thorough communication (in line with GDPR) with external parties was required in specific circumstances to find appropriate outcomes quickly. - Advanced proficiency in Microsoft Office, including Word, PowerPoint, Excel, OneNote and Teams, demonstrated through my creation of documentation to aid student learning. - Excellent organisational, time management and administration skills demonstrated on a daily basis at work, but also to maintain a high-standard of work on my Master's degree. Show less

Bar Team Member

• Jul 2020 - Jun 2021

Key Skills & Responsibilities included: - Demonstrated ability to work in a fast-paced environment and consistently deliver expectation-exceeding results. - Excellent communication and interpersonal skills, and the ability to manage relationships - Showed multi-tasking skills, especially when left to solely manage the bar - Keeping alert to customers, and using negotiation and communication skills to eject individuals if deemed necessary - Supported the training and development of new team members in the role. Show less

Team Member

• Sep 2016 - Sep 2020

Key Skills & Responsibilities included: - Ability to work in a fast-paced, demanding environment. - Alert to security operations and crowd control, and liaising with stewards when needed. - Efficiently and effectively work in multiple teams (team members changed each shift). Teamwork, customer relations and interpersonal adaptability were vital to a successful operation. - Customer-facing role required excellent communication skills, along with conflict resolution skills between customers when required. Show less

Outdoor Activities Coordinator

• May 2019 - Oct 2019

Responsible for developing a new programme for the venue, to inspire young children and families to take part in physical activity and to encourage a love for the outdoors. Whilst remaining in-line with key National Trust themes, I was given sole responsibility and creative control of the programme which entertained over 500 individuals in a 3-month period. Key Skills & Responsibilities included: - Working with principal stakeholders to develop operational plans and deliver successful events/sessions - Constant adherence to key policies and procedures (safeguarding, health & safety, venue and heritage protection) - Producing Risk Assessments, including recording and reporting any issues faced. - Direct practical responsibility of providing technical/operational security expertise to the newly developed venue - Budget management to scope for new equipment - Consistent creative reflection and progression based on client feedback and data. - Constant Radio communication between management and the venue Show less

Competition & Operations Manager

• Jun 2018 - May 2019

During my time at FootballFix, I independently created a partner business called NitroNetball, a mixed-netball league and event company. Using the client database from FootballFix, alongside the implementation of multiple on-the-ground marketing strategies, NitroNetball's first league hosted 10 teams. Key Skills & Responsibilities included: - Development of policies and procedures, including venue operations, health & safety protocol, workforce management, payment policy and escalation procedures. - Ensuring existing regulations and procedures were adhered to and aligned with other venues. - Ongoing risk assessments of venues and equipment. - Logistical planning (including bump-in and bump-out operations) across multiple venues - Financial and budget planning - Complex workforce management, including venue management, clients, referees and officials. - Working closely with emergency services when needed to ensure a cohesive and coordinated response. - Excellent communication, co-operation and integration amongst all key stakeholders My biggest achievement in this role was the successful formation of the 'Battle of the Businesses' tournament, a multiple-week mixed netball event. To increase visibility and client growth for the company, I reached out to international businesses including PwC, KPMG, ASB and Westpac to enter the tournament. Post-event, NitroNetball attracted enough customers to host 2 leagues, and turned a substantial profit for the company. Customer relations were developed, managed and nurtured to ensure an increase in involvement and retention. 3 years later, the company has expanded across multiple venues, hosts competitions on multiple nights, and is still successful to this day. This was not only a project to enhance the company and it's profits, but was fundamental to my self-development and allowed me to push myself out of my comfort zone, which I something I thrive to continuously do. Show less

Venue Operations Manager

• Jun 2018 - May 2019

As a small company of 7 colleagues, effective and cooperative communication was required to manage and resolve issues faced to ensure the smooth running of our 1,500-strong athlete programme across 15 venues. On-site, I autonomously managed adult football leagues and competitions, which included: logistical planning, venue security, administration, use of multiple online softwares, excellent oral/written communication, and the management and prioritisation of multiple ongoing tasks. Habitual reporting back to the central operations team was vital to ensure alignment of responsibilities and coherent delivery. Key Skills & Responsibilities included: - Remaining the key point of contact for all concerns when on-site. - Refining my ability to work under pressure, meet strict deadlines and be proactive. - Providing leadership and support to new contractors that joined the business (inc. referees, umpires, venue coordinators) - Supporting the security operations of each venue, feedback concerns to management and provide security input when required. - Team and player management on and off the field of play, including conflict resolution. Show less