Experience

MIXT
• United States
• Restaurants
• 1 - 100 Employee
• Marketing and Customer Engagement Manager

  • Oct 2021 - Present


San Francisco SPCA

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Director of Client Experience

  • Sep 2018 - Feb 2020

  Director for three cross functioning customer service teams. Created and managed KPI's (i.e. customer retention, customer satisfaction, community engagement)Help to set and manage annual budgets.Recruited for all levels of employment including upper C-suite Created training programs and protocols to streamline efficiencyCo-lead the employee appreciation and engagement committee

• Client Contact Manager

  • Dec 2014 - Sep 2018

  Managed and helped grow a team of 15 Client Contact AssociatesRecruiting for all levelsWorked closely with our Salesforce administrator to build new avenues for client communication.