Experience

Bluegrass BBQ Smokehouse

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • Aug 2020 - Present



TVC Oxford

• Manager

  • Apr 2019 - Aug 2020

  The Varsity Club, Manager / Booking CoordinatorMarch 2019 up to date, full – time• Receive and respond in a professional manner to all phone calls and emails to process bookings.• Process all bookings following the procedures in place and within the timeframes.• Ensure all bookings details and request also the deposits or full payment has been received before or on the end of the event.• Contribute to targets in the business plan by up selling and promoting.• Hiring and training staff to provide excellent service.• Managing employees requires training and communicating restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage.• Be present on the restaurant floor and in the kitchen to monitor the quality of the service and the food.• Handling customer enquiries and complaints.• Greeting and advising customers.• Handling administration and paperwork.• Making improvements to the running of the business and developing the restaurant.



Pylones

• France
• Design Services
• 1 - 100 Employee

• Store Manager

  • Jul 2017 - Apr 2019

  PYLONES, Store ManagerJuly 2017 to March 2019, full – time, reason for leave: Shop closing down• Responsible for managing staff and duties• Analysing store sales figures and setting targets• Cash handling, banking• Recruiting and monitoring staff. Managing up to 7 members of staff• Responsible for stock control• Control of wage budget • Ensuring all corporate and local regulations and procedures are met and complied with



BHLive

• Cafe Manager

  • May 2014 - Jul 2017

  The Terrace Café, ManagerMay 2014 to July 2017, full – time, reason for leave : Career change • Responsible for Café operational requirements by scheduling and assigning employees• Maintains staff by recruiting, selecting, and training employees• Analysing sales figures and forecasting future sales and understand buddgets• Ensuring that standards for quality, customer service and health and safety are met• Responding to customers complaints, comments and dealing with all enquires concerning all catering requirments• Initiating changes to improve the business, revising opening hours, creating promotions, updating sales items



Gap

• United States
• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2013 - May 2014



MINI Plant Oxford

• United Kingdom
• 1 - 100 Employee

• Store Keeper

  • Aug 2012 - Oct 2013