Experience

Stepping Stones Therapy for Children

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Practice Manager - Operations

  • Jan 2023 - Present

• Administrator

  • Apr 2021 - Jan 2023


nib Group
• Australia
• Insurance
• 700 & Above Employee
• Claims Hospital Consultant

  • Jan 2020 - Mar 2021


Greater Bank

• Australia
• Banking
• 400 - 500 Employee

• Payment Services Officer

  • Feb 2016 - Dec 2019

• Customer Contact Consultant

  • Mar 2012 - Feb 2016

• Customer Service Officer

  • Mar 2011 - Mar 2012



Australian Government Department of Human Services

• Government Administration
• 700 & Above Employee

• National Families Processing Team - Corporate Support and Processing Team Member

  • Jun 2009 - Mar 2011

  March 2010 - March 2011 |Corporate Support• Monthly report generation in SAP and basic analysis of Families and Child Care Network Branch budget and financial forecast, particularly FTE staff numbers and overtime budgets.• Co-ordinate with people department to have new staff loaded into HR System• Maintenance of intranet pages, mailing lists, software permissions and building access• Monthly reconciliation of vehicle expenses, postage and cab charge accountsJuly 2009 – March 2010 | National Families Processing• Calculate and manually process end of financial year reconciliation of Family Tax Benefit payments in complex circumstances where the system failed to do so correctly• Process online claims for Family Tax Benefit, Child Care Benefit and Baby Bonus• Remediation processing projects due to system failures Show less

• National Child Care Payment Team

  • Jun 2008 - Jun 2009

  • First point of contact for policy enquiries from internal staff and complaints resolution• Process claims from Child Care Providers to enable payments to providers and parents• Trainer and content specialist for new and temporary staff

• Call Centre Representative

  • May 2007 - Jun 2008

  • Assist customers with enquiries related to pensions and carers payments• Technical support officer and quality processing checker• Quality and correctness in decision making and processing• Temporary relief for Corporate Support and Admin Manager roles during leave periods