Leadership Consultant & Coach

• May 2019 - Present

At FranklinCovey, we transform organizations by building exceptional leaders, teams, and cultures that get results. When organizations partner with us, their people change behavior—both individually and collectively—in ways that have a dramatic impact. Our content, based on timeless principles of human effectiveness, is designed to help people change both their mindsets and their behavior. It is combined with a team of experts, a dynamic behavior change platform, and key metrics that deliver exceptional results again and again. Leadership consulting and team coaching through multiple FranklinCovey solutions. Delivering through in-person and live-online program and learning impact journeys. Delivering solutions such as: The 7 Habits of Highly Effective People The 4 Essential Roles of Leadership Multipliers The 6 Critical Practices for Leading a Team Leading at the Speed of Trust Speed of Trust Find Out Why Reinforcement team coaching Long term impact journeys

Director

• Sep 2015 - Present

Leadership, Learning & Development, Consultancy, Coaching & Facilitating. Consultant and Associate for Franklin Covey. Coaching private clients for both personal and career goals. Setting up learning and development functions. Set up and launching online learning systems. Consulting global 5 star hotels on customer service, strategy and leadership. Leadership, Learning & Development, Consultancy, Coaching & Facilitating. Consultant and Associate for Franklin Covey. Coaching private clients for both personal and career goals. Setting up learning and development functions. Set up and launching online learning systems. Consulting global 5 star hotels on customer service, strategy and leadership.

Learning and Development Project Manager

• Nov 2019 - Dec 2021

Global lead for management and governance of online learning academy SAPLitmos Train and support other regions globally on SAPLitmos implementation and trouble shooting Lead the Group global on-boarding project Launch the learning management system SAPLitmos for UK Design and develop learning pathways globally and regionally for online learning Manage learning and development needs for UK region Responsible for employee engagement survey and initiatives for improvement Design and launch UK Employee Handbook Design and produce all job role online on-boarding programs and pathways Develop recruitment process and line manager toolkit Lead and develop process, toolkit and learning pathway for annual employee performance review cycle Design and deliver virtual learning webinars Develop learning programs to achieve employee growth plans Implementing apprenticeships

Learning and Development Manager (UK region)

• Oct 2016 - Jul 2019

Responsible for multi-site learning, development and training for 14 luxury residences for students in the U.K. Setting up a learning and development department aligned to the business model Developing the Vita Student Experience service standards and branded training tool kits with service videos and activities Coaching management to develop a high performance culture Pre-opening training for 7 Vita Student sites Pre-opening training for CitySuites luxury corporate residence Developing performance competencies and career development strategies Designing and developing the performance related bonus pay training program for non-leaders Launched the new four and five week induction process for leaders in the business Developing the head office team performance and supporting department heads to plan the learning and development of their teams Designing and developing the leadership communication and development structure Designing and delivering the training programs for all job levels Launching leadership development program

Director of Learning and Development

• Jan 2011 - Jul 2015

Developed hotel strategy and budget for the learning, development, training and coaching of 1400 colleagues and 40 departmental trainers Consulted and designed the regions training team set up and opening strategy Policy writing and leadership training material for the Jumeirah Group globally Improved colleague culture through design and implementation of the guest service ‘Creating Ultimate Experiences’ initiative winning No.1 hotel in the world Corporate social responsibility projects for Dubai governments service initiative Conducted coaching programs with leadership executives in Jumeirah, Dubai region Developed corporate Intern and graduate programs for Jumeirah Group globally Trained and inducted international Jumeirah learning and development managers Designed social media based training tools to increase colleague engagement Designed, branded and delivered Burj Al Arab ‘Leading in Luxury’ training suite Developed high performer programs, assessment centers for butlers and supervisors Implemented UAE National high performer and career development initiative Designed bespoke management induction process, plan, tool-kit and workshop Implemented the roll out of Lobster Ink, TMS and LMS systems

Learning and Development Manager

• Oct 2009 - Dec 2010

Managed all individual development, coaching and training and development for all colleagues Managed and created the budget in line with the business plan Developed and written the annual Learning Needs Analysis 2009 Managed the development and written the training materials for the noodle house franchise global operations manual including competencies, trainer guides and training plans for all roles in the business Assisted operations in the opening training plan, the noodle house, Media City Introduced the TMS appraisal system and achieved all quarterly targets of appraisal and Individual Development Plan completion 30% of colleagues increased one level of English in less than one year Introduced departmental trainers in all departments and developed their organizational and training skills Conduct departmental reviews and outlet development visits Deliver and developed all ranges of training sessions from front line to Leadership team Developed the Jumeirah training calendar for the opening of THE IVY Coordinate the development of the support centre through team building, office communication, global awareness and colleague interaction Developed and organized training materials and sessions for DWFAC charity

Assistant Learning and Development Manager

• Oct 2007 - Oct 2009

Reported to the Resort Director of Learning and Development Total colleagues 3500 including 400 Middle and Senior Managers Total of 5 Business Units, including 2 Hotels, Summer Villas, Souk and Conference and Banquets Managed and delivered Managerial and Supervisory level courses Managed a Task Force training team of 4 Executives Responsible for 174 Departmental Trainers across all departments and writing training materials Developed departmental projects with department heads to achieve resort key performance indicators and objectives Facilitated the implementation of Great Leaders philosophy from Franklin Covey for whole resort Training Profile ­ (Jumeirah Standard)Managing Excellence Series, Group Trainer, Performance Management, Fundamentals of Excellence, 1 st and 2nd Step to Leadership, all Jumeirah Way modules and new material 2008/2009 Recruited and developed 11 Management Trainees Co-designed and written the Training Needs Analysis for the resort for 2007 and 2008 Designed the monthly training calendar in line with annual TNA Created 2009 budget with L&D Director Developed and written new course material (Four day Welcome Program, Up Selling for Food and Beverage, Fish for Managers) An Internal Consultant for all departments for learning needs, succession planning, and individual development plan's

Outlet Manager

• Aug 2006 - Sep 2007

Achieved revenue and profit budget with high season reaching 35% over last year like for like figures Designed and implemented the food and beverage menu for the outlet Managed and developed an international team of 20 Organized events in Bahri Bar for corporate functions, wedding receptions and events for example Soccerex and DIFF - Dubai International Film Festival Created a loyal customer base in the Outlet Achieved revenue and profit budget with high season reaching 35% over last year like for like figures Designed and implemented the food and beverage menu for the outlet Managed and developed an international team of 20 Organized events in Bahri Bar for corporate functions, wedding receptions and events for example Soccerex and DIFF - Dubai International Film Festival Created a loyal customer base in the Outlet

General Manager

• Jun 2005 - Aug 2006

General Manager and Sole Licensee of 1600 capacity venue, 55 colleagues, 15 security, 3 door hosts and a management team of 4. Achieved maximum bonus and highest revenue in the venue history with the annual revenue totaling at approximately £3M Re-branded promotional material and website, planned marketing campaign and created themes for nights Event organizing e.g. the clients range from Schwarzkopf, Sunday People Paper, ITV1, Galaxy Radio, The University of Manchester, Tony & Guy, New ID Burlington's, AMC Cinemas, `In The City' Music Festival, Tribal Gatherings, Missing in Manchester

General Manager

• Jun 2004 - Jun 2005

Deputy Manager

• 1999 - Jun 2004