Kate Armel
Director, Research, Testing, & Technical Support at Quantitative Software Management, Inc.- Claim this Profile
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Bio
Oksana Halby
Kate represented QSM in the Performance Benchmarking Consortium(PBC). You can easily rely on Kate to deliver results on time with the quality of her work surpassing expectations. She always goes that extra step of creating additional value beyond the task description. She is an engaging presenter, effective facilitator, and concise writer. Kate respectfully cares about colleagues and takes loads of responsibility to advance the teamwork. As a part of the PBC, Kate wrote precise definitions and analyzed dependencies between performance metrics and leading indicators of software projects meeting those performance objectives. She shared her expertise of writing benchmarking reports, verifying and validating data, choosing meaningful sets of measures for project benchmarking and process improvement purposes. Kate is sharp, efficient, focused and thoughtful. It was a pleasure and a fortune to work with Kate.
Dennis Palazzo
I had the opportunity to provide technical support for Kate at QSM for many years. Her customer relations style was always friendly, helpful and very effective. Her follow-on support for clients was also quite impressive.
Oksana Halby
Kate represented QSM in the Performance Benchmarking Consortium(PBC). You can easily rely on Kate to deliver results on time with the quality of her work surpassing expectations. She always goes that extra step of creating additional value beyond the task description. She is an engaging presenter, effective facilitator, and concise writer. Kate respectfully cares about colleagues and takes loads of responsibility to advance the teamwork. As a part of the PBC, Kate wrote precise definitions and analyzed dependencies between performance metrics and leading indicators of software projects meeting those performance objectives. She shared her expertise of writing benchmarking reports, verifying and validating data, choosing meaningful sets of measures for project benchmarking and process improvement purposes. Kate is sharp, efficient, focused and thoughtful. It was a pleasure and a fortune to work with Kate.
Dennis Palazzo
I had the opportunity to provide technical support for Kate at QSM for many years. Her customer relations style was always friendly, helpful and very effective. Her follow-on support for clients was also quite impressive.
Oksana Halby
Kate represented QSM in the Performance Benchmarking Consortium(PBC). You can easily rely on Kate to deliver results on time with the quality of her work surpassing expectations. She always goes that extra step of creating additional value beyond the task description. She is an engaging presenter, effective facilitator, and concise writer. Kate respectfully cares about colleagues and takes loads of responsibility to advance the teamwork. As a part of the PBC, Kate wrote precise definitions and analyzed dependencies between performance metrics and leading indicators of software projects meeting those performance objectives. She shared her expertise of writing benchmarking reports, verifying and validating data, choosing meaningful sets of measures for project benchmarking and process improvement purposes. Kate is sharp, efficient, focused and thoughtful. It was a pleasure and a fortune to work with Kate.
Dennis Palazzo
I had the opportunity to provide technical support for Kate at QSM for many years. Her customer relations style was always friendly, helpful and very effective. Her follow-on support for clients was also quite impressive.
Oksana Halby
Kate represented QSM in the Performance Benchmarking Consortium(PBC). You can easily rely on Kate to deliver results on time with the quality of her work surpassing expectations. She always goes that extra step of creating additional value beyond the task description. She is an engaging presenter, effective facilitator, and concise writer. Kate respectfully cares about colleagues and takes loads of responsibility to advance the teamwork. As a part of the PBC, Kate wrote precise definitions and analyzed dependencies between performance metrics and leading indicators of software projects meeting those performance objectives. She shared her expertise of writing benchmarking reports, verifying and validating data, choosing meaningful sets of measures for project benchmarking and process improvement purposes. Kate is sharp, efficient, focused and thoughtful. It was a pleasure and a fortune to work with Kate.
Dennis Palazzo
I had the opportunity to provide technical support for Kate at QSM for many years. Her customer relations style was always friendly, helpful and very effective. Her follow-on support for clients was also quite impressive.
Experience
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Quantitative Software Management, Inc.
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United States
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Software Development
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1 - 100 Employee
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Director, Research, Testing, & Technical Support
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Aug 2011 - Present
Director, Research, Testing, & Technical Support
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Manager, Technical Support
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Apr 1999 - Jul 2011
• Designed/delivered technical and consultative support programs for 7 software applications. Database Management:• Managed corporate database with 9000+ projects.• Collected and validated software project data for 5 database updates averaging 1300 projects per update.• Generated over 500 regression trends per update year.• Increased volume of new projects by average of 17% per update.Software Productivity Research: • Designed and implemented 3 releases of QSM Function Point gearing factors table. • Performed product research and development to augment SLIM-Suite sizing, productivity, defect calibration, effort algorithms.• Delivered research and analysis in support of consulting engagements with FAA, OSD PA&E, Army Cost Center, KPMG, Air Force Cost Center, ACS, EDS, Keane, Accenture, Cap Gemini, CSC, IBM and EDS. Technical writing:• Editor, analyst, co-author 2006 QSM IT Almanac • Edited and co-wrote published and online documentation for SLIM-Suite and Express applications (over 1400 pages covering 7 products)• Authored and co-wrote articles and white papers for CAI e-zine, Project Management Times, SEI Performance Benchmarking ConsortiumDevelopment/Technical Experience: • Developed data migration tools to move external customer data into QSM’s SLIM-DataManager metrics repository.• Managed, planned and implemented two large (100 pages or more pages) web site redesign projects and three server migrations.• Authored, designed and implemented on-line help for 7 application products.Member, SEI Performance Benchmarking Consortium• As part of Specification Team, helped research and draft SEI’s Data Specification for Software Performance Measures.
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Chapman University
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United States
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Higher Education
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700 & Above Employee
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Financial Aid Analyst
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1997 - 1998
Employed full time while earning degree in Computer Information Systems. Employed full time while earning degree in Computer Information Systems.
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Legal Intern
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Apr 1995 - Jun 1995
Paralegal internship. Researched and wrote legal guardianship and adoption guidelines adopted by Depot Law Center and Lady’s Island Legal Assistance Center Awarded commendation from Commanding General MCRD Parris Island for outstanding work. Paralegal internship. Researched and wrote legal guardianship and adoption guidelines adopted by Depot Law Center and Lady’s Island Legal Assistance Center Awarded commendation from Commanding General MCRD Parris Island for outstanding work.
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Education
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1996 - 1998
Chapman University
Bachelor of Science, Computer Information Systems -
1994 - 1995
Technical College of the Low Country
A.A., Paralegal Studies -
1990 - 1991
Anne Arundel Community College
A.A., Business Administration
Community
