Reading Interventionist

• Aug 2022 - Present

Elementary Education Teacher

• Dec 2021 - Jun 2022

Patient Services Coordinator

• Nov 2020 - Oct 2021

Universal Patient Services Coordinator • Communicated concisely with patients and healthcare providers to provide disease state education, an understanding of medical benefits, and Biogen product education and services. • Collaborated with business service partners, field representatives, nursing services, and other internal work groups to successfully resolve customer needs. • Complied with safety and Food and Drug Administration (FDA) standards to drive successful patient outcomes. Universal Patient Services Coordinator • Communicated concisely with patients and healthcare providers to provide disease state education, an understanding of medical benefits, and Biogen product education and services. • Collaborated with business service partners, field representatives, nursing services, and other internal work groups to successfully resolve customer needs. • Complied with safety and Food and Drug Administration (FDA) standards to drive successful patient outcomes.

Elementary Education Teacher

• Dec 2005 - Aug 2020

Second Grade Teacher (8/2019 – 8/2020) • Created and facilitated current second grade curriculum via virtual learning for the second-grade team’s Franciscan School students. • Adapted teaching methods and instructional materials to meet students’ varying needs and abilities. • Instructed students individually and in groups using a variety of modern teaching methods. Third Grade Teacher (8/2009 – 6/2019) • Assessed data provided from the Iowa Test of Basic Skills (ITBS) and the Cognitive Abilities Test (CogAT) standardized tests to discern subject areas of needed reinforcement and adjust lessons accordingly. • Evaluated, organized, and improved curriculum mapping for grade level team. • Conducted in-person training for colleagues, faculty, and parents on topics including bullying, behavior management, and age-appropriate expectations so to build positive relationships while increasing knowledge and awareness. First Grade Teacher (12/2005 – 6/2009) • Planned developmentally appropriate lessons for students aged six and seven years old. • Managed and delegated tasks for a full-time teacher assistant. • Coordinated, scheduled, and oversaw parent-teacher conferences. 2nd Grade Instructional Teaching Assistant: December 2005 – June 2006 Show less

Corporate Trainer

• May 1998 - Oct 2005

Corporate Trainer (5/2003 – 10/2005) • Established and facilitated eight-week medical software training courses for newly hired client support and implementation staff. • Developed and provided online assessments to discern employee knowledge of skills presented, and communicated results with employees’ managers and directors. • Created and presented lectures for the annual conference for Misys employees. • Fostered positive communication between employees and managers. Level II Technical Specialist (1/2000 – 5/2003) • Provided level II technical support for practice management and billing software on an AIX operating system platform. • Guided and trained practice management staff on utilization of software. • Assisted coworkers in detection and resolution of client concerns. • Collaborated with teams to ensure highest quality client satisfaction. Client Support Specialist (5/1998 – 1/2000) • First line customer support for medical practice management clients. • Used troubleshooting techniques to determine and resolve clients’ financial, accounts receivable (A/R), insurance, and hardware concerns. • Resolved network emergencies through direct access to customer support. Show less