Experience

Lyst

• United Kingdom
• Retail Apparel and Fashion
• 100 - 200 Employee

• Partner Growth

  • Mar 2023 - Present



Not On The High Street

• United Kingdom
• Retail
• 100 - 200 Employee

• Partner Development Manager (1 year FTC)

  • Feb 2022 - Feb 2023

  Account management and product development for 45 high value and high potential small businesses on the platform, helping to develop and scale their businesses and help them fulfill the opportunities available to them on NOTHS, whilst identify trade opportunities for the wider businessPartner Development Manager role requires:- Effective relationship building - Data analysis on individual partner performance and product performance - Identifying new product opportunities and range gaps for partners- Managing incoming partner enquiries- Managing existing partners and presenting/discussing new opportunities to them- Developing partner and product development presentation decks- Liaising with the teams across the business to ensure partner needs are met- Reporting back to the business on partner performance Show less

• Customer Service Supervisor

  • May 2021 - Feb 2022

  Direct line manage a team of 5 agents. Quality assessing work and arranging 121s monthly.Creating and delivering training plans for all new starters including Father’s Day and Christmas cohorts of up to 40 people. Undertaking interviews and creating a training plan to expand the team and onboard new starters to NOTHS and the Customer Service Department. Point of escalation within the department and offer support to the agents on the floor

• Senior Customer Service Agent

  • Oct 2018 - May 2021



Palmer Capital

• Office Junior

  • Mar 2018 - Oct 2018

  Personal Assistant to 4 directors whilst providing administrative support to an additional 8. Meeting, diary management and internal office communications. Relationship management, Expense reporting and collating financial data, directly liaising with the accounts department. Personal Assistant to 4 directors whilst providing administrative support to an additional 8. Meeting, diary management and internal office communications. Relationship management, Expense reporting and collating financial data, directly liaising with the accounts department.



Sunningdale Golf Club & Country Club

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Food And Beverage Assistant

  • Apr 2014 - Nov 2017

  Front of house in a world famous Golf Club. Responsible for opening and closing the clubhouse leading a team of 5. Building relationships with high profile members and guests to ensure optimum guest satisfaction. Escorting and assisting the professional players during televised golf tournaments. Front of house in a world famous Golf Club. Responsible for opening and closing the clubhouse leading a team of 5. Building relationships with high profile members and guests to ensure optimum guest satisfaction. Escorting and assisting the professional players during televised golf tournaments.



LEGOLAND Windsor Resort

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Retail Sales Assistant

  • Mar 2012 - Apr 2014