Kat Black
BTS Technician 3 at Pinellas County Government- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL v2 Foundations
EXINJan, 2006- Nov, 2024 -
HP HP2-H08 (Servicing HP Desktops, Workstations, and Notebooks)
HPJan, 2011- Nov, 2024 -
Dell Warranty Parts Direct
DellJan, 2006- Nov, 2024 -
Global Information Assurance Certification Security Essentials
GIACJan, 2006- Nov, 2024 -
Certified Ethical Hacker (CEHv7)
EC-Council -
CompTIA A+ Certified Professional Remote Support Technician
CompTIA -
HDI Certified Support Center Analyst
HDI -
MCP (Microsoft Certified Professional)
Microsoft -
MCTS (Microsoft Windows 7 Configuration)
Microsoft
Experience
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Pinellas County Government
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United States
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Government Administration
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700 & Above Employee
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BTS Technician 3
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Jan 2004 - Present
1st level technical support; VNC and Remote Desktop Connection applicationsResolution rate averaging 80% and decrease in repeat callsCA Service Desk ticketing system and CA Knowledge ToolsRumba, Dejawint, and Putty/Bravo emulators; manage accounts and printer functionalityNovell iManager and Zenworks Configuration Management v11Windows Active Directory; file/print share permissionsWindows XP and 7 OS’s, Outlook, Clarity, and MS OfficeSupport wireless devices; Smartphones and mi-fi/air cards.Multi-line ACD phone systemITIL Incident Management process owner; documentation; key performance indicators; process roles/ responsibilitiesProcessed $2500 average monthly department purchasesHardware/software/peripheral troubleshooting and replacement for Dell and HP pc's and laptops
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Recruiter
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Nov 2000 - Jan 2004
Interviewed and recommended candidates who met all minimum qualifications.Conducted potential candidate reference and educational degree verification checks.Wrote detailed candidate reference and degree verification reports. Interviewed and recommended candidates who met all minimum qualifications.Conducted potential candidate reference and educational degree verification checks.Wrote detailed candidate reference and degree verification reports.
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St. Petersburg College
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United States
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Higher Education
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700 & Above Employee
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Career Information Specialist
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Aug 1995 - Dec 2003
Taught small groups of 10-15 employees how to use proprietary college software.Utilized Microsoft Publisher to create fliers, banners, and other marketing materials promoting upcoming events and informing the public about available services.Performed an excess of 150 career information presentations and job fairs in the community.Interviewed, hired, trained, and established work schedules for section staff.Supervised and mentored staff of 3 by overseeing their daily activities and progress.Provided expenditure information to assist in determining budgetary needs.Researched, catalogued, and maintained a 500+ books, videos, and articles library of career and college resources.
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Software Trainer Consultant
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Jan 1996 - Dec 2002
Trained proprietors on Quickbooks and MS Office software applications.Reduced problems in computer software and hardware by utilizing extensive problem solving and critical thinking skills.Established e-mail and ISP accounts to facilitate new user training and usage. Trained proprietors on Quickbooks and MS Office software applications.Reduced problems in computer software and hardware by utilizing extensive problem solving and critical thinking skills.Established e-mail and ISP accounts to facilitate new user training and usage.
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Education
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2003 - 2005
St. Petersburg College
BAS, Technology Management -
2000 - 2003
St. Petersburg College
AA, General Education -
1995 - 1999
St. Petersburg College
AS, Computer Systems Analyis - Office Management -
1987 - 1989
Nampa High School
Community
