Experience

Cooper Homewood Limited

• United Kingdom
• Construction
• 1 - 100 Employee

• QMS Manager

  • Jun 2022 - Present

  -Managing the Quality Management System;-Ensuring that procedures support requirements of the company and make updates as required;-Performing internal audits to ensure compliance and effectiveness of the QMS;-Identifying and recording risks and opportunities for improvement;-Ensuring compliance with ISO9001 standard;-Presenting a summary of Management System Improvement Reports at the QMS Performance and Planning review meetings;-Document Control.

• Document Controller

  • Dec 2018 - Present

  - Sorting, storing and retrieving electronic and hard copy documents on behalf of clients and industry professionals and updating relevant CH schedules- Evaluating standards and making recommendations to the management team for improvements.- Ensuring documents are shared at key times to facilitate timely project completion.- Assisting engineers in usage of appropriate CH standard file formats so that they meet formal requirements and required standards.- Maintaining document management systems to ensure efficiency and traceability of technical documents.- Preparing document registers for external use and Attend team meetings to assist in timely document handover.



Giacom

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Assurance & Provisioning Advisor

  • Aug 2016 - Dec 2018

  Second line, remote technical support. Provisioning and managing broadband orders from start to finish using internal and suppliers portals; liaising with re-sellers and suppliers to make sure that broadband orders are being managed correctly as well as ensuring all of our customers have working broadband connection. Second line, remote technical support. Provisioning and managing broadband orders from start to finish using internal and suppliers portals; liaising with re-sellers and suppliers to make sure that broadband orders are being managed correctly as well as ensuring all of our customers have working broadband connection.



Garmin

• United States
• Consumer Electronics
• 700 & Above Employee

• Customer Care Associate

  • Mar 2016 - Aug 2016

  First line technical support over the phone and via email. Providing both: pre and post sales support of a technical nature to Automotive customers. First line technical support over the phone and via email. Providing both: pre and post sales support of a technical nature to Automotive customers.



Red Funnel

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Customer Service Representative

  • May 2015 - Mar 2016

  Customer service on-board representative. Customer service on-board representative.



Straz Miejska w Lodzi (PCSO)

• Office Administrator

  • Dec 2009 - Dec 2014

  Answering phone calls and e-mails from the public, supervision of incoming and outgoing correspondence, data entry as well as additional office work using Microsoft Office products. Answering phone calls and e-mails from the public, supervision of incoming and outgoing correspondence, data entry as well as additional office work using Microsoft Office products.