Experience

• 

  Infermedica

  • Dec 2021 - Present

  • Technical Support Manager

    • Jan 2023 - Present

    - Performing auditing of B2B customer applications built on the API;- Coordinating processes related to the maintenance and operation of customer instances;- Administrating and maintaining the B2B customer support platform and helpdesk;- Technical support for the preparation of help center articles together with the Marketing team;- Proactive communication with customers on product updates;- Maintaining CAPA processes and ensuring compliance;

  • Technical Support Specialist

    • Dec 2021 - Jan 2023

    - Providing technical and subject matter support to clients and API users - Managing support tickets- Managing maintenance related activities - custom languages, product migrations- Identifying customer needs and assisting them on a daily basis- Monitoring progress in resolving reported technical issues and potential escalation- Collaborating with other departments to log and analyze errors reported by clients

• 

  Woodpecker.co

  • Apr 2020 - Nov 2021

  • Customer Support Specialist

    • Jul 2021 - Nov 2021

    - Handling and resolving incoming customers' inquires through live chat- Creating and maintaining help articles- Organizing team's work (Agile)- Cooperating with internal teams

  • Junior Customer Support Specialist

    • Apr 2020 - Jun 2021

• 

  ETNO CAFE S.A.

  • May 2018 - Mar 2020

  • Barista / Shift Supervisor

    • May 2018 - Mar 2020
• 

  TY PO WRO.

  • Jun 2018 - Dec 2019

  • Editor

    • Jun 2018 - Dec 2019
• 

  Strefa Kultury Wrocław

  • Nov 2018 - Jan 2019

  • Intern

    • Nov 2018 - Jan 2019