Payroll Coordinator / Senior Analyst for LATAM region

• Mar 2022 - Present

Transaction Specialist / Customer Care Representative with Portuguese (Iberia Team)

• Aug 2018 - Feb 2022

-Processing orders through the SAP system -Handling incoming emails to dedicated mailboxes covering Shared Service Center processes -Monitoring data through accurate reporting and correction procedures -Personal development on the path of Pricing Champion -Support in the training process of new teammembers at the Portuguese department and Buddy role for new hires at Iberia Team -Delivering training for the new team during thetransition process -Day-to-day participation in transition process: reporting and report analysis, managing qualitychecks, resolution of tickets and support request from other teams, following-up on pending requests,problem-solving of unexpected issues etc. -Updating and co-managing customer information data base for the transition-involved parties -Elaborating presentations with country specificprocesses and exceptions, in-depth analysis ofrecurring errors and correct approach scenarios forvarious types of not-so-standard cases within the standard process for the purpose of transition Show less

Accounts Payable Analyst with Spanish

• Mar 2016 - Feb 2018

- Booking invoices in accordance with defined processes and client's requirements - Processing documents (invoices, credit and debit notes) in a timely manner - Monitoring the payables, reconciling the balances with suppliers - Supporting audits (documents, queries) - Preparing Month End Close reports - Maintaining regular relationship with suppliers and client - Booking invoices in accordance with defined processes and client's requirements - Processing documents (invoices, credit and debit notes) in a timely manner - Monitoring the payables, reconciling the balances with suppliers - Supporting audits (documents, queries) - Preparing Month End Close reports - Maintaining regular relationship with suppliers and client