Experience

BNP Paribas Leasing Solutions

• France
• Banking
• 700 & Above Employee

• Head Of Customer Care

  • May 2021 - Present



Nationale-Nederlanden

• Netherlands
• Financial Services
• 700 & Above Employee

• Head of Customer Service and Relationship

  • Jan 2015 - Jul 2020

  - Responsible for customer service end2end → supervising the areas of: risk assessment, policy handling, payments, claims, direct customer service- Service management for ca. 4 M customers, full product portfolio: life and non-life insurance policies – individual, family, group, all sales channels and Open Pension Funds- Team management of 250 FTEs (Call Center, New Business Service, Complaints and Operational Quality, Back Office, Analysis)- Development and implementation of digitization strategies for all operational processes

• Sales Development Manager

  • Oct 2013 - Dec 2014

  - Developing and improving sales processes- Proposing and implementing solutions supporting sales results- Cooperation with all sales channels (development of competitions, gamification, etc.) - Member of the team responsible for developing the concept and implementation of a new, innovative sales channel

• Product Manager

  • Feb 2007 - Oct 2013

  - Building product plans for sales channels- Development of individual, family and group products- Portfolio management of life products (with funds, equity, life expectancy, assistance) in all sales channels- Product development from concept to general insurance conditions, tariffs, internal and regional approvals, system solutions, market implementation, responsibility for sales / financial performance- Project management (project team leader), team member



AXA

• France
• Insurance
• 700 & Above Employee

• Alternative Distribution Channel Specialist I Marketing Departament

  • Nov 2003 - Oct 2007



Generali

• Insurance
• 700 & Above Employee

• Senior specialist I Product Management Departament

  • Aug 2001 - Oct 2003



Allianz

• Germany
• Financial Services
• 700 & Above Employee

• Personal Insurance Specialist I Individual Insurance Departament

  • Aug 1998 - Jul 2001