Experience

JustGiving

• United Kingdom
• Technology, Information and Internet
• 100 - 200 Employee

• Payment Platform Manager

  • Feb 2018 - Present

  Driving product initiatives from inception through execution, collaborating closely with business stakeholders, designers, engineers, analysts, and external stakeholders (PSPs and relevant payment industry providers) to champion the next generation payments platform as it gets built and delivered, ultimately being responsible for the success of the product by knowing how it will work best for the business and its customers

• Payment and Fraud Analyst

  • Apr 2015 - Jan 2018



Close Brothers Premium Finance

• Financial Services
• 100 - 200 Employee

• Fraud Analyst, Broker Assurance Team

  • May 2013 - Apr 2015

  Responsibilities:• Analysing and investigating money laundering reports and data trends• Providing general support to senior members of the fraud team• Completing conflict checks, and identifying business requirements for the development of new transaction monitoring algorithms for automated fraud detection• Providing transaction monitoring training to new starters to the company• Preparation of reports and MI, including input and production of management reports, information, KPIs and other data as required for monitoring purposes• Carrying out compliance monitoring activities such as nominating brokers for audit visits and performing such audits• Maintaining the log of fraudulent activities investigated• Undertaking KYC checks on current clients• Knowledge of and compliance with the Money Laundering Regulations 2007Key achievements Identification and prevention of suspicious/fraudulent transactions: Since I have started in this role, I have identified a number of suspicious transactions resulting in the closure of accounts, and the prevention of fraudulent transactions in excess of £450,000. New improved algorithms: I was involved in the development of eight new fraud detection algorithms; which have saved the firm significant time and costs. Show less

• Personal Lines Administrator

  • Aug 2010 - Apr 2013

  Responsibilities:• Liaising with insurance brokers and account managers to manage issues and queries• Producing arrears reports to highlight errors, and taking remedial action by reconciling and balancing accounts• I was responsible for User Acceptance Testing (UAT) for finance system improvement projects• Dealing with complaints by logging, escalating and reporting them within the allotted time frame stipulated by the FCA and according to TCF principles• Knowledge of CASS and SYSC• Assisting the business in ensuring all accounts meet regulatory standards and are operating in line with best practice• Educating the business on regulations and due diligenceKey achievementsAccounts in arrears August 2011 to July 2012: Achieved a 69% reduction in the number of accounts listed on the arrears report by reporting them to the IT and Risk teams; and identifying areas of improvement. Subject matter expert: Acting as an advisor to more junior members of the team Show less

• Customer Service Advisor

  • Feb 2010 - Aug 2010

  Responsibilities:• Providing telephone support and customer service to clients• Dealing with client requests/complaints, assessing them and making recommendations to resolve the issue• Logging accurate and detailed notes on each query in a fast paced environment• Updating relevant data and information on the database• Regular liaison with other teams within the businessKey achievementsTop performance results: I was consistently ranked as one of the top five achievers by dealing with an average of 80 customer queries per day Show less



Dunkan S

• Worthing, United Kingdom

• Assistant Office Manager

  • Sep 2008 - Jan 2010

  Responsibilities: • Performing and coordinating office administration activities, as well as acting as front-of-house for customer queries • Managing the content of the company’s website and conducting marketing initiatives • Producing team performance reports, sales reports, and conducting sales trend analysis • SAGE (MIS) database management (progressing payments and refunds) • Assisting in the management of the company’s finances and accounts with retailers, including the raising of monthly invoices Key achievements 13% increase in company sales: I founded and implemented a sales initiative, which entailed selling school uniform merchandise directly to schools. As part of the implementation, I had oversight of the negotiation of large orders, as well as managing the cash flow and payments for those orders Show less