Experience

Brembo Poland Sp. z o.o.

• Poland
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Sales Support Specialist

  • Jul 2018 - Present

  scheduled and ad hoc reporting for Key Account Managers updating prices and current budget data in the system cooperation with finance, logistics and quality departments to clear differences on client’s accounts other back office activities scheduled and ad hoc reporting for Key Account Managers updating prices and current budget data in the system cooperation with finance, logistics and quality departments to clear differences on client’s accounts other back office activities



Accenture Services Sp. z o.o.

• Customer Care Specialist

  • Feb 2016 - Jun 2018

  delivering high level of customer support via phone, chat and email as a front line agent outbound and inbound for troubleshooting queries from customers supporting by technical problems on the biggest and the most popular online platform in the world assisting clients having small and medium businesses by optimization their visibility in map search close cooperation with subject matter experts based in other countries to solve difficult issues team working to meet our targets supporting of new joiners Show less



Capgemini Business Services

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• HR Process Specialist

  • Feb 2013 - Jan 2016

  Learning&Development Specialist: delivering high standards of customer support via phone, email and chat as a first point of contact daily phone and e-mail contact with client's employees in Germany flexible and multi-tasking in resolving customer issues under pressure external and internal trainings end-to-end organization (scheduling, training rooms booking, contacting trainings providers, invitations etc.) creation of purchase orders number (Global Procurement System) verification of invoices and checking the invoices against orders close cooperation with procurement team and approval of trainings offers monthly and ad hoc reporting budget controlling and redirection of costs for trainings to the business units close cooperation with teams members in Germany and in India team lead deputy and decision maker during team lead absence coordination of team members to meet targets introduction of new employees into processes and procedures including knowledge transfer Show less



SWB Sp. z o.o. sp. k.

• Business and Foreign Trade Assistant Manager

  • Aug 2008 - Jan 2013

  phone/e-mail contact with clients and suppliers from EU-countries preparation as well as translation of inquiries, offers, orders close cooperation with sales department participation in business meetings as a German language translator HR Department support (arranging interviews with candidates, completing personal files etc.) Accounts Department support (processing of bank statements, incoming invoices, account reconciliation etc.) phone/e-mail contact with clients and suppliers from EU-countries preparation as well as translation of inquiries, offers, orders close cooperation with sales department participation in business meetings as a German language translator HR Department support (arranging interviews with candidates, completing personal files etc.) Accounts Department support (processing of bank statements, incoming invoices, account reconciliation etc.)



IBM Polska Sp. z o.o.

• Customer Service Representative

  • Sep 2007 - Jul 2008

  processing of finance data and accounting activities daily phone/e-mail contact with Client’s head office in Austria solving customer issues related to invoices account reconciliation, clearing up the differences on accounts, preparing the payment reminders reporting, balancing of accounts and month-closing activities establishing good relationship with the Client processing of finance data and accounting activities daily phone/e-mail contact with Client’s head office in Austria solving customer issues related to invoices account reconciliation, clearing up the differences on accounts, preparing the payment reminders reporting, balancing of accounts and month-closing activities establishing good relationship with the Client


High School
• Alternative Medicine
• 700 & Above Employee
• German Teacher

  • Sep 2006 - Aug 2007