Katarina Javorcikova
Sales & Business Development Rep at Nicereply- Claim this Profile
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English Professional working proficiency
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German Professional working proficiency
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Slovak Native or bilingual proficiency
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Bio
Martina Trepakova
Katarina is a full of energy person, who is very responsible, hardworking, goal oriented and also a great team player. I worked with Katka very closely for one year. She has a good communication and learning skills and she is a good trainer. As a team leader, she gives opportunity for people to develop their skills and she is also a good supporter. Katka is very talented and I strongly recommend to you.
Katarína Varga Pivovarnikova
First at all Kate is a confident person who see rather solutions and possibilities what was crucial at the beginnings of setting up the business. As a very good team-leader she was able to set all neccessary duties that had to be done. She can be self-motivated to achieve desired results. She is well-organised, Works efficiently and productively.
Martina Trepakova
Katarina is a full of energy person, who is very responsible, hardworking, goal oriented and also a great team player. I worked with Katka very closely for one year. She has a good communication and learning skills and she is a good trainer. As a team leader, she gives opportunity for people to develop their skills and she is also a good supporter. Katka is very talented and I strongly recommend to you.
Katarína Varga Pivovarnikova
First at all Kate is a confident person who see rather solutions and possibilities what was crucial at the beginnings of setting up the business. As a very good team-leader she was able to set all neccessary duties that had to be done. She can be self-motivated to achieve desired results. She is well-organised, Works efficiently and productively.
Martina Trepakova
Katarina is a full of energy person, who is very responsible, hardworking, goal oriented and also a great team player. I worked with Katka very closely for one year. She has a good communication and learning skills and she is a good trainer. As a team leader, she gives opportunity for people to develop their skills and she is also a good supporter. Katka is very talented and I strongly recommend to you.
Katarína Varga Pivovarnikova
First at all Kate is a confident person who see rather solutions and possibilities what was crucial at the beginnings of setting up the business. As a very good team-leader she was able to set all neccessary duties that had to be done. She can be self-motivated to achieve desired results. She is well-organised, Works efficiently and productively.
Martina Trepakova
Katarina is a full of energy person, who is very responsible, hardworking, goal oriented and also a great team player. I worked with Katka very closely for one year. She has a good communication and learning skills and she is a good trainer. As a team leader, she gives opportunity for people to develop their skills and she is also a good supporter. Katka is very talented and I strongly recommend to you.
Katarína Varga Pivovarnikova
First at all Kate is a confident person who see rather solutions and possibilities what was crucial at the beginnings of setting up the business. As a very good team-leader she was able to set all neccessary duties that had to be done. She can be self-motivated to achieve desired results. She is well-organised, Works efficiently and productively.
Experience
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Nicereply
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Slovakia
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IT Services and IT Consulting
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1 - 100 Employee
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Sales & Business Development Rep
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Sep 2019 - Present
We’ve realized that most leaders of customer support teams often experience one of three problems:1. They miss understanding whether their customers are really satisfied with the support service. 2. They don’t gather enough customer feedback to take proper actions.3. They are not able to identify the response quality of customer service representatives.Nicereply mission is to unlock the power of customer feedback and help to create customer-centric organizations that keep delivering outstanding customer services. >>> Collect and increase the number of customer feedback>>> Measure three main CX metrics: CSAT, CES, NPS>>> Correct any negative feedback >>> Handle process failures that lead to customer dissatisfaction >>> Recognize the best support representatives and coach them to deliver high-quality support>>> Become a customer-centric company :)
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InHiro / Esther Ellis Group
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Slovakia
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Human Resources Services
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Customer Success Specialist
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Dec 2014 - Dec 2016
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Co-creator and project manager
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Jan 2014 - Dec 2016
I consider this project as a lab how to gain real life business skills, new perspectives on marketing, customer behaviour, strategic planning, processing etc. from a perspective of a founder and CEO. I´ve choosen are of tourism because I believe it´s a hidden source of wealth for Slovakia.Main areas which I dealed with so far: 1. Administration, Documentation, Legislation in order to run a small business (tour operator) in Slovakia2. Marketing: market research, key words analysis, editing webpage in CMS Wordpress, copywriting, basics of SEO, Google analytics, PPC ads on Facebook and Mailchimp email marketing, Facebook fan page management, blogging3. Product development/Event management: communication with suppliers, a trip itinerary, materials (print, online) for trips 4. Selling and customer care: tasks which are done by a clerk in a travel agency 5. Budgeting an billing
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Qorus
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France
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Financial Services
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1 - 100 Employee
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Team Leader/Project manager
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Jul 2012 - Mar 2014
Managing the small team of part-time employees (6-7): task management, performance management, setting up processes and workflowsManaging the projects: updating internal database of customers, loyalty program, E-newsletter, research projects etc.HR responsibilities: recruitment, induction of a team member,development and trainings, team culture and meetings, personal appraisal meetings. Managing the small team of part-time employees (6-7): task management, performance management, setting up processes and workflowsManaging the projects: updating internal database of customers, loyalty program, E-newsletter, research projects etc.HR responsibilities: recruitment, induction of a team member,development and trainings, team culture and meetings, personal appraisal meetings.
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Seller
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Jun 2011 - Apr 2012
Selling of products, arrangement of business meetings, providing information Gained experience: professional communication via phone, selling skills, work with a call script Selling of products, arrangement of business meetings, providing information Gained experience: professional communication via phone, selling skills, work with a call script
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President LC Nitra
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May 2011 - Mar 2012
Strategic management of local committeeGained experience: management of a team of 5 members, performance management, responsibility for results, planning, tracking, controlling and re-planning, planning of HR and organisational structure, creation of job descriptions, preparing and execution of selection processes, management of Board of advisors meetings, representative of committee on national and international level, partners account management
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Vicepresident for communication AIESEC Nitra
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May 2010 - Apr 2011
Internal and external communication, knowledge management, PR activities, management of brand and positioning, creation of promo material Gained experience: planning, management and execution of recruitment campaign,media plan creation, editing of a web page, management of external events.
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Seller of tours
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Jun 2007 - Aug 2007
Communication with clients (email, phone), selling of tours, contract administration, handling complaintsGained experience: selling and communication skills, costumer behaviour psychology, stress resistance, team work Communication with clients (email, phone), selling of tours, contract administration, handling complaintsGained experience: selling and communication skills, costumer behaviour psychology, stress resistance, team work
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Education
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2007 - 2012
Constantine the Philosopher University in Nitra
Master's degree, Management of tourism and culture -
2007 - 2012
Univerzita 'Konštantína Filozofa' v Nitre
Master's degree, Management of Tourism and Culture
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