Experience

Klimato

• Sweden
• Environmental Services
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2022 - Present

  · Account & Project management - Onboarding, supporting and managing a cohort of 200+ customers, from global brands and organisations to independent restaurants· Customer success - Building relationships with customers to increase retention, prevent churn and drive upsell and cross-selling· Customer experience optimisation - Developing new structures and processes to improve the customer journey and ensure scalability and growth· Leadership - Managing and recruiting for the CS team and collaborating with sales, marketing, science and product teams to share customer insights Show less

• Sales & Marketing Intern

  • Oct 2021 - Dec 2021

  · Social media management - Scheduling Instagram content and community management· Content creation and distribution - Social media, press releases, marketing emails· Lead generation - Identifying, researching and contacting relevant leads· Customer support - Onboarding new customers and supporting Klimato's existing customers



Karma

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Content Intern

  • Jun 2021 - Aug 2021

  · Content creation - Article writing and strategising for the Karma blog and creative concepting of Instagram Stories · Social media management - Scheduling feed content, producing social media analytics reports, community management of SE and UK Instagram · Sourcing visual assets for branding and marketing · Content creation - Article writing and strategising for the Karma blog and creative concepting of Instagram Stories · Social media management - Scheduling feed content, producing social media analytics reports, community management of SE and UK Instagram · Sourcing visual assets for branding and marketing



Royal Djurgården Visitor Center

• Stockholm, Stockholm County, Sweden

• Tourist Information Manager

  • Feb 2020 - Apr 2021

  • Helping visitors and providing tourist information about Djurgården and Stockholm • Creating and scheduling content for Royal Djurgården’s social media channels • Writing articles and uploading content to the Royal Djurgården website • Acting as a key contact for Djurgården's attractions and as part of Stockholm’s tourism network • Booking and selling sightseeing tours and ordering and displaying brochures and souvenirs • Helping visitors and providing tourist information about Djurgården and Stockholm • Creating and scheduling content for Royal Djurgården’s social media channels • Writing articles and uploading content to the Royal Djurgården website • Acting as a key contact for Djurgården's attractions and as part of Stockholm’s tourism network • Booking and selling sightseeing tours and ordering and displaying brochures and souvenirs



Upgrades Education

• Sweden
• Education
• 1 - 100 Employee

• Language Coach

  • Sep 2019 - Feb 2020

  • Teaching English/French and babysitting Swedish children aged 3-9 • Teaching English/French and babysitting Swedish children aged 3-9



Diverse World Ltd.

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Travel Consultant

  • Nov 2018 - Jul 2019

• Travel Consultant

  • Jan 2017 - Nov 2018

  • Following up customer interest to generate sales and meet targets• Demonstrating a thorough knowledge of the travel industry and different destinations• Developing and organising travel itineraries, with an educational focus• Delivering high-quality customer service to build strong and lasting relationships with customers and suppliers, in the UK and internationally• Uploading new itineraries to the website and proofreading existing content• Managing payments and general administration tasks• Dealing with unforeseen issues and involvement in the out-of-hours response rota Show less



Condé Nast

• United States
• Media Production
• 700 & Above Employee

• Work Placement - Condé Nast Traveller

  • Oct 2016 - Nov 2016

  • Research for upcoming articles, fact-checking, sourcing press contacts and images, administrative tasks • Research for upcoming articles, fact-checking, sourcing press contacts and images, administrative tasks



Etherton Education Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Student Host

  • Jul 2014 - Aug 2015

  • Organising social activities and events for international students aged 15-18 • Interacting with and helping students to improve their English and adapt to English culture • Coordinating airport arrivals and departures • Editor of the school newsletter • Organising social activities and events for international students aged 15-18 • Interacting with and helping students to improve their English and adapt to English culture • Coordinating airport arrivals and departures • Editor of the school newsletter



Babylangues France

• France
• Individual and Family Services
• 1 - 100 Employee

• English Instructor

  • Apr 2015 - Jun 2015

  • Teaching English and babysitting French children aged 3-8 • Teaching English and babysitting French children aged 3-8



showroomprive.com

• France
• Software Development
• 700 & Above Employee

• Translation Intern

  • Sep 2014 - Mar 2015

  • Translating sales information from French to English to strict deadlines, using the SDL Trados translation tool • Proofreading and correcting translations • Translating marketing presentations • Managing the UK Facebook page and assisting with marketing operations • Using advanced html to send newsletters • Translating sales information from French to English to strict deadlines, using the SDL Trados translation tool • Proofreading and correcting translations • Translating marketing presentations • Managing the UK Facebook page and assisting with marketing operations • Using advanced html to send newsletters



Associazione Culturale Linguistica Educational (A.C.L.E.)

• Italy
• Education Management
• 1 - 100 Employee

• Tutor

  • Aug 2013 - Sep 2013

  • Teaching English and organising whole camp activities at two summer camps for Italian children aged 8-10 • Teaching English and organising whole camp activities at two summer camps for Italian children aged 8-10



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2010 - Aug 2012

  • Customer service, displaying stock, handling cash, opening store accounts • Customer service, displaying stock, handling cash, opening store accounts



Anthem Publishing Ltd

• Book and Periodical Publishing
• 1 - 100 Employee

• Work Placement - Italia!

  • Feb 2011 - Feb 2011

  • Writing travel articles, proofreading existing articles, research for future issues • Writing travel articles, proofreading existing articles, research for future issues