Katalyna Roque

Campaign Phone Banker at Mary Peltola for Alaska
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Contact Information
us****@****om
(386) 825-5501
Location
Portage, Indiana, United States, IN

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Experience

    • United States
    • Political Organizations
    • 1 - 100 Employee
    • Campaign Phone Banker
      • Aug 2022 - Present

      • Experience using multiple auto dialers. • Averaged 6 hours talk time daily. • Consistently exceeded quota for required daily connects. • Created a repeatable process for consistent success within calls. • Experience using multiple auto dialers. • Averaged 6 hours talk time daily. • Consistently exceeded quota for required daily connects. • Created a repeatable process for consistent success within calls.

    • United States
    • Recreational Facilities
    • General Manager
      • Mar 2021 - Aug 2022

      • Hired and trained employees on duties, policies and procedures. • Created schedules and monitored payroll to remain within budget. • Conducted employee evaluations to provide adequate feedback and recognize quality performance. • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures. • Completed thorough opening, closing and shift change functions to maintain operational standards each day. • Enforced customer service standards and resolved customer problems to uphold quality service. Show less

    • United States
    • Restaurants
    • Store Manager
      • Jan 2018 - Mar 2021

      • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. • Trained employees in food preparation, money handling and cleaning roles to facilitate restaurant operations. • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development. • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. • Trained employees in food preparation, money handling and cleaning roles to facilitate restaurant operations. • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue. • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.

    • United States
    • Real Estate
    • Sales Representative
      • Jul 2015 - Jan 2018

      • Held record for most sales in one month and in one day. • Achieved or surpassed sales quotas by as much as 200%. • Collaborated with team to develop effective, winning sales strategies. • Sold door-to-door in residential neighborhoods using persuasive marketing and sales tactics. • Demonstrated products to customers, discussed features and redirected objections to capture sales. • Held record for most sales in one month and in one day. • Achieved or surpassed sales quotas by as much as 200%. • Collaborated with team to develop effective, winning sales strategies. • Sold door-to-door in residential neighborhoods using persuasive marketing and sales tactics. • Demonstrated products to customers, discussed features and redirected objections to capture sales.

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