Experience

AMCS technologies

• France
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Operations Administrator

  • Feb 2019 - Present

  Working as part of the operations team, undertake a range of administrative and support duties to ensure the smooth running of service department First point of contact of AMCS UK Agency Handling inbound and outbound telephone activity, dealing with client enquiries and requests for new projects Handling service planning for projects Main control point for planning & scheduling of work Booking jobs in to the works diary and keeping engineers updated with job details and any changes Ensure full utilisation of engineers through planning, scheduling & tracking of client requirements Following up with clients and provide regular updates to progression of work Interface between clients and field engineers on daily activities Following up progression of work to ensure all jobs are completed, ensure interventions go ahead as planned Preparing quotations for purchase and rental of equipment, installation and maintenance of equipment Processing customers purchase orders of materials, equipment and service Maintaining monthly rental database Raising invoices, operating Customer Relationship Management Software Assisting accounting team including maintaining financial records, collate remittance data Adhoc administration support to team members and managers Organising training sessions Processing and filing mail correspondence Participating at national and international exhibitions within construction industry Show less



COTE RESTAURANTS LIMITED

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Assistant General Manager

  • Jan 2016 - Dec 2018

  Responsible for supporting and managing all aspects of the effective and efficient day-to-day operation of this Modern, all-day French brasserie chain with a team of 25 staff. Fulfilling management, administration and coordination functions, leading the guests experience by adhering to company processes.Operational & Commercial Management duties:Assist in P & L Management, including preparing and presenting weekly financial reports to management. Strengthened the overall efficiency of operations, addressed customer complaints and enquiries accurately, managed weekly stock take and managed the ordering of stock to budget. Maintaining Health & Safety as well as Food Hygiene regulations as mandated by law. Other key functions include evaluating business performance against KPIs and ensuring adherence to policies, procedures and quality / safety standards throughout all aspects of business operation.People management, Rota planning and resourcing / Holiday management Manage Recruitment & Selection of new staff, advertising vacancies; assessing CVs and applications; checking eligibility and conducting interview and selection as well as administering employment contracts. This also includes assessing recruitment needs for the restaurant and allocating budgets and resources. Staff Training & Leadership responsibilities include delivering and overseeing training process and skills training to all staff; also responsible for conducting training sessions for ‘Managers in Training Programme’ to enhance skills and knowledge. Monitoring and constantly developing staff members to maintain high-level service standards. Other functions include Performance Appraisal as well as administering Grievance & Disciplinary procedures as required. Show less

• Assistant Manager

  • 2015 - 2016

  Key Duties:Led a team of 30 staff in delivering outstanding service to customers. Supported all aspects of operations of the business. Recruitment & Selection of new staff; this also included assessing recruitment needs for the restaurant and allocating budgets and resources. Additionally oversaw Staff Training & Leadership, including delivering induction, process and skills training to all staff. Other functions include Rota planning / Holiday management Key Accomplishments:Developed dedicated team by recruiting, and successfully training new candidates; managed orientation and training sessions to enhance motivation level and productivity. Improved sales and enhanced brand awareness while simultaneously training team members to provide a high standard of customer service resulting in customer loyalty. Organised weekly meetings to increase mutual understanding and take necessary decisions. Designed weekly employee roster to ensure worker availability at all times and resolved staff issues with positive attitude, while working at fast paced and sales driven environments.Operational & Commercial Management duties:Assist in P & L Management, ordering of stock working with budget restraints, marketing and business development, spearheading various marketing campaigns to boost brand awareness and sales revenue, organizing and delivering personal relations event to guests to drive sales. Additionally ensured an incident free work environment by employing HSE practices and formulating policies. Show less

• Supervisor

  • 2014 - 2015

  Led a team of 30 staff in delivering outstanding service to customers. Undertook operational functions including daily operation and maintenance of restaurant, stock ordering, staff training, rota and holiday planning .

• Waitress

  • 2012 - 2014

  Responsible for ensuring the highest standards of service were continually upheld in this customer facing role as well as contributing to the effective and efficient operation of the restaurant as a proactive team member. Became opening waitress and responsible for setting up the restaurant and running the breakfast service until the Duty Manager arrived.