Experience

LivingWell Health Clubs

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Health Fitness Specialist

  • Mar 2020 - Present



VF Corporation

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Master Data Specialist

  • Sep 2019 - Feb 2020

  Using SAP MDG (Master Data Governance) which is a state-of-the-art master data management solution, providing out-of-the-box, domain specific master data governance to centrally create, change, and distribute, or to consolidate master data across complete enterprise system landscape. Responsible for entering and modifying data in a company's SAP database. In charge to provide quality control over elements, data governance and to provide guidance to the customers and co-workers according to their needs.



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer Support Representative

  • Mar 2018 - Jul 2019

  Executing day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values.Duties:• Provide customer service via available channels to support activities including:o Order processing and order fulfilment via SAPo Sales order tracking via SAP and various other channelso Monitor supply outages and react accordingly for incoming and existing orders.o Retail marketing site experience complaints, fuel quality claims, site locator etc.• Make recommendations for existing knowledge base documents and identify knowledge gaps with an appropriate training possibility within the team.• Build and maintain strong relationships with both customers and internal business partners.• Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and /or level of service provided.



Betsson Group

• Data Entry Agent

  • Jul 2017 - Jun 2018

  Distance Home based work as a data entry agent. Duties: Making sure the correctness and validity of the data entered for users.



RaceBets International Gaming Ltd.

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Content Agent

  • Jun 2016 - Jun 2017

  Responsible for supporting the overall operation and quality assurance of the internal website.Duties:• Providing day-to-day web content management to internal departments within specified timelines• Preparing source data for computer entry by compiling and sorting information; establishing entry priorities• Collaborating with various departments to understand project needs and implement web content as discussed• Following established site visions and company design style guides• Recommending continuous quality improvement practices by following SOPs

• Customer Support Agent

  • Jul 2015 - Jul 2016



LivingWell Health Clubs Ltd.

• United Kingdom
• Research Services
• 1 - 100 Employee

• Fitness Instructor and Personal Trainer

  • Jun 2013 - Dec 2015

  A highly competent and enthusiastic personal trainer with a proven ability to help people achieve their fitness goals. Possessing a successful track record of evaluating a client’s physical fitness, understanding their needs and then developing a practical and achievable workout routine for them to reach their targets.



Operational Technology Limited

• Customer Support Agent

  • Jun 2014 - Jul 2015

  Managing customer registrations, accounts and handling ID verifications. Assisting customers with various requests while communicating and coordinating with internal departments. Handling of sensitive information.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Team Member

  • Mar 2007 - Jun 2013

  Started my career as a Waitress at Hilton Hotel's Conference and Events Center and after a job opening I have been transferred to the restaurant. While working part-time at the restaurant I could commence my qualification as a Fitness Instructor and worked as an apprentice for the gymnasium. Few months later I got promoted to be working with LivingWell Express at the same hotel. Main duties included:-Looking after the reception area-Dealing with sign ups and members retention-Health and Safety of the pool / gym area and plant rooms-Looking after co-workers qualifications and CDP's, becoming the departmental trainer-Attending Leadership 1 qualification with Hilton Manchester Deansgate



Chez Hans Restaurant

• Waitress

  • Aug 2005 - Mar 2007

  Making sure of the smooth running of the orders and customer satisfaction.