Experience

Internal Business Success

• Australia
• Human Resources
• 1 - 100 Employee

• Senior Call Quality Specialist

  • Mar 2022 - Present



Coolaroo Clinic

• Australia
• Medical Practices
• 1 - 100 Employee

• Medical Office Administrator

  • Mar 2021 - Feb 2023

  This clinic specialises in COVID-19 vaccinations and testing. The role includes registration of patients, preparation of COVID-19 PCR equipment and pathology requests, sending of COVID-19 PCR results to patients and reporting of positive cases to the Department of Health, screening of patient eligibility for testing and vaccinations, providing first point contact with the patient – telephone, face to face, email, safely and correctly donning and doffing full PPE, working with a multidisciplinary team and assisting in emergency medical events. Show less



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• Senior Travel Consultant and Store Manager

  • May 2014 - Nov 2020

  Duties of this role include: • Customer service and sales via face-to-face, phone and email enquiry, • Problem solving within all different areas of the travel industry. • Adhering to and exceeding KPI expectations. • High level of computer skills with use of complex systems all at once in the consultation and booking process. • Cash handling and financial reconciliations. • Effective communication as a member of a diverse team both with immediate team members as well as brand managers, reservations and wholesalers. • Leadership and team development. • Business improvement and change management. Show less



Startek India

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader at Aegis Global - Contracted to Origin Energy Inbound Call Centre

  • Feb 2011 - Mar 2013

  • Management and development of a team of 20 customer service contact agents. • Working with the client at a high level. • Up-skilling and coaching of contact agents at different levels of learning through one-on-one, call coaching, group development etc. • Running recognition and reward activities to promote workplace engagement. • Ability to meet and set targets and influence others to also meet those targets. • Management and development of a team of 20 customer service contact agents. • Working with the client at a high level. • Up-skilling and coaching of contact agents at different levels of learning through one-on-one, call coaching, group development etc. • Running recognition and reward activities to promote workplace engagement. • Ability to meet and set targets and influence others to also meet those targets.



Royal Mail Hotel

• Whittlesea

• Duty Manager

  • Nov 2002 - May 2011

  Duties in this role include: • Staff management, training and up-skilling. • Rosters- Cash control - till usage and closing procedures • Venue open and close procedures- • Stock control and inventory • Customer service and relationship building • Table waiting, bar attendance, coffee making. Duties in this role include: • Staff management, training and up-skilling. • Rosters- Cash control - till usage and closing procedures • Venue open and close procedures- • Stock control and inventory • Customer service and relationship building • Table waiting, bar attendance, coffee making.