Experience

Capital & Regional

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Office Administrator

  • Aug 2019 - Present

  •Arranged meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments •Managed correspondence by answering emails and sorting mail •Processed purchase orders and invoicing •Planned and arranged events, including organising catering •Processed expenses and billing cycles •Answered phone calls and transferred them as necessary •Drafted, formatted, and printed relevant documents •Maintained stock lists and ordered office supplies as needed •Maintained accurate records for employee holiday requests •Managed outgoing post and recorded data on special deliveries



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Administrative Officer

  • May 2017 - Jun 2019

  My duties included - • Dealt with personal, sensitive customer data with a view to protecting society and the Group from the effects of financial crime • Remained calm and professional with the ability to show empathy and understanding when dealing with others’ diverse and changeable needs • Liaised with customers and colleagues of all levels to ensure consistent service and shared knowledge, using a collaborative attitude and strong work ethics • Produced highly accurate work, often exceeding expectations, making attention to detail and accuracy a top priority • Organised workloads, prioritising tasks, managing time effectively and delegating where required in order to meet ever-changing customer and business demands • Coached, mentored and trained colleagues using an adaptable skillset, with the ability to adjust the approach to suit their preferred learning style, allowing for more effective, positive and constructive experiences • Collated, analysed and reported complicated financial data in a clear, professional manner all within strict time scales, ensuring compliance • Worked within a heavily regulated environment, adhering to present internal and external regulations, comfortable with keeping knowledge up to date • Updated and maintained employee absence and holiday records • Advertised roles, sent interview confirmations to applicants, sent contracts to successful applicants and advised unsuccessful candidates and provided feedback • Implemented training and staff wellbeing initiatives • Participated in One-to One Performance Reviews / Appraisals



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Administrative Officer

  • Mar 2012 - Apr 2017

  • Managed People & their development (recruitment, training, appraisal, staff engagement, rewards and recognition, administration and compliance) • Managed staff Rota, overtime, timesheets, attendance and leave through leave planners and ensured compliance with the units leave policy • Assisted the General Manager with the management of Health and Safety requirements for the office • Coordinated and facilitated the training programs created by our training teams • Provided individual training support to colleagues • Supported cross training to reduce any key dependences and enhance product and process knowledge in and outside of the team • Managed & monitored workflow and handled escalations. • Participated in daily meetings with senior management focusing on operational issues, team performance, customer needs and other developments • Acted as the first point of contact for visitors and senior managers • Dealt with personal, sensitive customer data with a view to protecting society and the Group from the effects of financial crime • Produced highly accurate work, often exceeding expectations, making attention to detail and accuracy a top priority • Organised workloads, prioritising tasks, managing time effectively and delegating where required in order to meet ever-changing customer and business demands • Collated, analysed and reported complicated financial data in a clear, professional manner all within strict time scales, ensuring compliance • Worked within a heavily regulated environment, adhering to present internal and external regulations, comfortable with keeping knowledge up to date



The Co-Operative Food

• United Kingdom
• Retail
• 400 - 500 Employee

• Back Office Assistant

  • Jan 2002 - Jun 2011

  My main duties involved the daily management of staff including all associated HR functions such as: • New starter training and system compliance • Maintaining employee records • Rota management • Payroll • Expenses and overtime approval • Absence management and a point of contact for any issues or concerns raised in confidentiality • Opening and distributing the mail • Writing up and sending out business letters My main duties involved the daily management of staff including all associated HR functions such as: • New starter training and system compliance • Maintaining employee records • Rota management • Payroll • Expenses and overtime approval • Absence management and a point of contact for any issues or concerns raised in confidentiality • Opening and distributing the mail • Writing up and sending out business letters