Experience

Independence Realty Trust Inc.

• United States
• Real Estate
• 100 - 200 Employee

• Community Manager

  • Jan 2022 - Present

  With proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues Collaborated with tenants, owners and service providers to consistently meet property management requirements Coordinated repairs, met with prospective tenants, and resolved business concerns. Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction. Worked with maintenance staff to complete timely repairs and enhancements. Conducted regular inspections to identify needed improvements and maintain highest standards. Produced reports about community activities to keep owners, directors and property managers informed. Managed community within established cost constraints. Show less



RREAF Residential

• Dallas-Fort Worth Metroplex

• Regional Supervisor Multi-State

  • May 2020 - Jan 2022

  Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight. Reviewed financial forecasts, budget and operational goals. Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff. Negotiated vendor contracts and presented to owners for approval. Responded to escalated resident concerns and issues and monitored resolution. Conducted property visits to assess curb appeal, office upkeep and maintenance activities. Handled terminations, performance evaluations and staff coaching to maintain top property operations. Completed rent calculations using housing database software. Show less



RPM Living

• United States
• Real Estate
• 700 & Above Employee

• Community Manager

  • Jun 2019 - May 2020

  Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction. Worked with maintenance staff to complete timely repairs and enhancements. Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs. Collected and maintained careful records of rental payments and payment dates. Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments. Identified appropriate marketing channels and target customers for campaigns. Conducted research to analyze customers' behavior, preferences and purchasing habits. Planned, designed, and scheduled phases for large projects. Coordinated with cross-functional teams to resolve project issues and mitigate risks. Achieved project deadlines by coordinating with contractors to manage performance. Show less



C Star Management

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Feb 2018 - Jun 2019

  Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.Completed final move-out walk-throughs with tenants to identify required repairs.Followed up on delinquent tenants and coordinated collection procedures.Maintained original leases and renewal documents in digital and hardcopy format for property management office.Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.Introduced prospective tenants to types of units available and performed tours of premises.Verified income, assets, and expenses, and completed file tracking sheet for each applicant.Coordinated with legal counsel to resolve tenant disputes. Show less

• Leasing/ Assistant Manager/ Property Manager

  • Jan 2015 - Feb 2018

  1) Organize resident activities2) Help Property Manager with daily tasks 3) Monitor renewals. Distribute and follow-up on renewal notices.4) Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.5) Immediately follow-up on prospects that did not close and attempt to close sale again.6) Conduct market surveys and shop competitive communities.



LEINBACH COMPANY MANAGEMENT, INC

• United States
• Real Estate
• 1 - 100 Employee

• Leasing Agent

  • Jan 2014 - Jan 2015

  1. Marketing available apartments 2. Shopping competitors as part of marketing activities. 3. Following up on leads and active prospects 4. Leasing and move in process - Lease generation through move in 5. Communicating to residents - Events, Announcements, Reminders 6. Follow up on work orders as needed 1. Marketing available apartments 2. Shopping competitors as part of marketing activities. 3. Following up on leads and active prospects 4. Leasing and move in process - Lease generation through move in 5. Communicating to residents - Events, Announcements, Reminders 6. Follow up on work orders as needed



Vanco Flooring LLC

• Office Clerk

  • Jun 2011 - May 2013

  •Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. •Answer telephones, direct calls and take messages. •Compile, copy, sort, and file records of office activities, business transactions, and other activities. •Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. •Answer telephones, direct calls and take messages. •Compile, copy, sort, and file records of office activities, business transactions, and other activities.



Cottonwood Residential

• United States
• Real Estate
• 100 - 200 Employee

• Leasing Professional

  • Sep 2010 - Jun 2011

  Answering multi-line phones Weekly Marketing Accepted and reviewed applications and lease paperwork in utmost professional and organized manner Generated a high number of leases and referrals by providing excellent customer service and follow up Assisted in evaluating incoming leasing traffic to maximize sales closing ratios for all team members Balanced day-to-day responsibilities with completion of special projects or assignments Answering multi-line phones Weekly Marketing Accepted and reviewed applications and lease paperwork in utmost professional and organized manner Generated a high number of leases and referrals by providing excellent customer service and follow up Assisted in evaluating incoming leasing traffic to maximize sales closing ratios for all team members Balanced day-to-day responsibilities with completion of special projects or assignments



La Quinta Inn & Suites Oklahoma City - Moore

• United States
• Hospitality

• Front Desk Supervisor

  • Oct 2009 - Sep 2010

  Answering multi-line phones Assisted Customers in making reservations Overseeing the check-in and check-out of guests Ensured that all guests were as satisfied as possible with their stay Answering multi-line phones Assisted Customers in making reservations Overseeing the check-in and check-out of guests Ensured that all guests were as satisfied as possible with their stay



Spring Hill Suites by Marriott

• Front Desk/ Night Audit

  • Nov 2008 - Oct 2009

  Front Desk/Night Audit – Answering multi-line phone Assisted Customers in making reservations Overseeing the check-in and check-out of guests Ensured that all guests were as satisfied as possible with their stay Balanced register and ran end of the day reports Front Desk/Night Audit – Answering multi-line phone Assisted Customers in making reservations Overseeing the check-in and check-out of guests Ensured that all guests were as satisfied as possible with their stay Balanced register and ran end of the day reports