Experience

Sonic

• United States
• Telecommunications
• 300 - 400 Employee

• Technical Support Lead

  • Dec 2018 - Present

  Leading technical support shifts and answering questions from technical support representatives. Leads also gather data for the call center, report on shifts and how they went, work tickets, as well as answer some customer calls to troubleshoot Leading technical support shifts and answering questions from technical support representatives. Leads also gather data for the call center, report on shifts and how they went, work tickets, as well as answer some customer calls to troubleshoot



Jamba

• United States
• Food and Beverage Services
• 700 & Above Employee

• Shift Lead

  • Jan 2015 - Dec 2018

  Worked as a Shift Lead at the local Jamba Juice preparing shift schedules, ordering product, helping customers and workers, and leading the team Worked as a Shift Lead at the local Jamba Juice preparing shift schedules, ordering product, helping customers and workers, and leading the team