Experience

City Tech, CUNY

• United States
• Higher Education
• 400 - 500 Employee

• Registered Nurse

  • Aug 2021 - Jun 2023

  New graduate registered nurse seeking immediate employment in the San Francisco Bay Area. New graduate registered nurse seeking immediate employment in the San Francisco Bay Area.



Blueground

• United States
• Real Estate
• 700 & Above Employee

• Client Experience Coordinator

  • Jul 2019 - Jan 2020

  I help our clients feel at home during their stay with Blueground by providing customer service. This role requires critical thinking to solve complex problems, excellent written and verbal communication skills (internal and external), high attention to detail, empathy, organization, and efficient time management. My specific responsibilities include: - Triaging and responding to customer inquiries and requests via Zendesk - Integrating Zendesk workflow with proprietary… Show more I help our clients feel at home during their stay with Blueground by providing customer service. This role requires critical thinking to solve complex problems, excellent written and verbal communication skills (internal and external), high attention to detail, empathy, organization, and efficient time management. My specific responsibilities include: - Triaging and responding to customer inquiries and requests via Zendesk - Integrating Zendesk workflow with proprietary database - Internal and external communications via telephone, slack, and email - Maintaining strong professional relationships with customers and business partners - Scheduling maintenance and operations tasks on tight deadlines - Coordinating cooperation across multiple teams and external vendors to satisfy customer requests - Launched team adoption of password manager tool to boost data security and workflow productivity Show less I help our clients feel at home during their stay with Blueground by providing customer service. This role requires critical thinking to solve complex problems, excellent written and verbal communication skills (internal and external), high attention to detail, empathy, organization, and efficient time management. My specific responsibilities include: - Triaging and responding to customer inquiries and requests via Zendesk - Integrating Zendesk workflow with proprietary… Show more I help our clients feel at home during their stay with Blueground by providing customer service. This role requires critical thinking to solve complex problems, excellent written and verbal communication skills (internal and external), high attention to detail, empathy, organization, and efficient time management. My specific responsibilities include: - Triaging and responding to customer inquiries and requests via Zendesk - Integrating Zendesk workflow with proprietary database - Internal and external communications via telephone, slack, and email - Maintaining strong professional relationships with customers and business partners - Scheduling maintenance and operations tasks on tight deadlines - Coordinating cooperation across multiple teams and external vendors to satisfy customer requests - Launched team adoption of password manager tool to boost data security and workflow productivity Show less



Star One Credit Union

• United States
• Banking
• 100 - 200 Employee

• Call Center Representative

  • Sep 2017 - Sep 2018

  - Provided customer support via telephone on a variety of banking issues including transactions, credit card disputes, fraud, technical support, and assistance with loan documents. - Multitasked across several financial databases and software programs to research solutions - Triaged customer requests and issues and escalated to correct departments when necessary - Provided patient and empathetic technical support during the launch of our new online banking website and mobile app - Provided customer support via telephone on a variety of banking issues including transactions, credit card disputes, fraud, technical support, and assistance with loan documents. - Multitasked across several financial databases and software programs to research solutions - Triaged customer requests and issues and escalated to correct departments when necessary - Provided patient and empathetic technical support during the launch of our new online banking website and mobile app



Barbareño

• Restaurants
• 1 - 100 Employee

• Server and Hostess

  • Feb 2015 - Mar 2016

  Greeted guests, managed reservations, and provided customer service for dinner and brunch services at an upscale restaurant in downtown Santa Barbara. Greeted guests, managed reservations, and provided customer service for dinner and brunch services at an upscale restaurant in downtown Santa Barbara.



Novelles Developmental Services

• Goleta, CA

• Direct Care Staff

  • Mar 2014 - Nov 2014

  Provided in-home caregiving for disabled individuals in the community; responsibilities included household chores, assisting with hygiene, preparing meals, and assisting with mobility or other activities of daily living. Provided in-home caregiving for disabled individuals in the community; responsibilities included household chores, assisting with hygiene, preparing meals, and assisting with mobility or other activities of daily living.



University of California, Santa Barbara

• Santa Barbara, California Area

• Undergraduate Research Assistant

  • Nov 2012 - Apr 2014

  Under the guidance of Dr. Peter Collins, I collaborated on multiple research projects focused on the reproduction and development of Sebastes auriculatus as a candidate species for mariculture. Under the guidance of Dr. Peter Collins, I collaborated on multiple research projects focused on the reproduction and development of Sebastes auriculatus as a candidate species for mariculture.



Marine Science Institute University of California Santa Barbara

• Software Development
• 1 - 100 Employee

• Intern

  • Sep 2013 - Dec 2013

  As an intern with the REEF interactive aquarium at UCSB, I participated in the Oceans-to-Classroom education and outreach program and assisted in biweekly animal husbandry responsibilities. As an intern with the REEF interactive aquarium at UCSB, I participated in the Oceans-to-Classroom education and outreach program and assisted in biweekly animal husbandry responsibilities.



Surfrider Foundation Isla Vista

• Goleta, CA

• Intern

  • Oct 2012 - Oct 2013

  As part of the Blue Water Task Force project, my team collected random water samples from four local beaches and conducted tests to determine presence of E. Coli bacteria and updated results in a national public database. As part of the Blue Water Task Force project, my team collected random water samples from four local beaches and conducted tests to determine presence of E. Coli bacteria and updated results in a national public database.