Experience

Data Management Systems (Pvt) Ltd - Division I

• Sri Lanka
• IT Services and IT Consulting
• 1 - 100 Employee

• Associate customer support engineer

  • May 2023 - Present

  Associate Customer Support Engineer Engineering Department of Data Management System (Division 1) Pvt Ltd, Colombo 07 Under the company, I worked on following customer sites • SiamCity Cement - Colombo, SriLanka (Head Office) • SiamCity Cement - Galle, SriLanka • SiamCity Cement - Puttalam, SriLanka Job Role • Advanced Ticket Management • Rapid Issue Resolution • Technical Support • Problem Diagnosis • Remote Assistance • Documentation and Knowledge Base • Communication • Software and Hardware Maintenance • User Training • Security Awareness Show less



SIBA CAMPUS (Sri Lanka International Buddhist Academy)

• Sri Lanka
• Education Administration Programs
• 1 - 100 Employee

• Technical Officer / Network Admin

  • Aug 2022 - Mar 2023

  Configure and install various network devices and services Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Monitor performance and ensure system availability and reliability Setting up workstations with computers and necessary peripheral devices Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Installing and configuring appropriate software and functions according to specifications Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Preparing and following a general maintenance schedule. Advising managers on cost-effective ways to perform maintenance and repairs. Keeping a maintenance record and filing documents, invoices, and instruction manuals. Keeping an inventory of maintenance tools, materials, and parts. Reporting urgent maintenance and repair tasks to management for approval. Proactively performing structural maintenance and keeping grounds neat. Diagnosing equipment malfunctions and performing repairs. Obtaining approval for purchasing maintenance tools, materials, or replacement parts. Supervising the maintenance team. Following prescribed safety regulations at all times. Show less



English Hub - Matale

• Manager

  • Jun 2021 - Jul 2022

  Managing small project teams to develop, execute and complete assignments Organizing team roles and evaluating employee performance Documenting operational tasks and reporting to upper-level management Performing employee reviews and assessments Assist with new employee onboarding and training program Oversee all marketing campaigns for institute. Promote a service. Ensure the institute is communicating the right messaging to attract prospective customers and retain existing ones. Represent the marketing team to cross-functional groups including customer support. Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns. Show less


KitesLanka
• Sri Lanka
• Advertising Services
• Founder

  • Jan 2018 - Jul 2022