Experience

Cargills Bank Limited

• Sri Lanka
• Banking
• 300 - 400 Employee

• Assistant Manager IT applications support

  • Jun 2021 - Present

• Assistant Manager IT Applications support

  • Jun 2021 - Present

  Application Support -Assistant ManagerCore Banking Applications - Polaris Intellect CBSOther Banking Applications - Polaris LMS , Polaris Treasury, DMS Imago(CITS) ,Invoice FinanceKey TasksApplication Support For (Polaris Intellect CBS,Polaris LMS , Polaris Treasury, DMS Imago(CITS) ,InvoiceFinance .Authorization of the IT related parameters(Product Creation) and interest rate changes in the CBS andLMS.Applying the fixes and upgrading existing software systems by proper testing and user acceptance.Responsible on Core banking Applications for DR simulations.Answering Service Desk Calls in an efficient and courteous manner helping to resolve simple .issuesduring the call.Follow up with end user to ensure issues have been resolved.Member of CR approving committee .Keep track / log of all issues on vendor support sites.Effective follow-up on outstanding issues.Manage the application support staff .Procedures and User manuals creation.Conducting systems related training programs.Special ProjectsProject Manager of Invoice Finance (sasianet)system Implementation .

• Senior Application Support Executive

  • 2015 - Jun 2021



National Development Bank PLC (NDB)

• Sri Lanka
• Financial Services
• 700 & Above Employee

• IT Support Specialist

  • Feb 2010 - Sep 2015

  Application Support & Development Core Banking Applications – Temenos T24 R9, Finnone, Globus G13 Key Tasks Core Banking System application Support New Branch Creation, New Product Creation and Testing, Documentation and Implementation Conducting all the lending(AA Module ) systems related training programs Handle and cater for new user requirements and modifications Keep track / log of all issues on vendor support sites Effective follow-up on outstanding issues Testing of all core banking related fixes and enhancements to validate data integrity and consistency Handling UAT’s for various upgrades Documentation of application procedures Supporting/coordinating with users and vendors Deploying Core Banking Products System Implementation Project Management System review Reconciliations Procedures and User manuals creation Requirement Gathering Requirement Analysis ----Special Projects------- Core Banking System- Flexcube, migration to Temanos T24 Application System. Handling Data Mapping with Legacy systems, Data Migration, UAT, Analyzing and Fixing errors. Work-around has been provided for errors that cannot be fixed. Implementation of new Pawning System . Worked as core team member in Islamic Banking system implementation. -----Customer Service------- While working with NDB Bank, I have attended different training/workshops which assisted me in developing my customer service skills. These skills were enhanced when I have responsible for: Communicating effectively with internal users and identifying the requirements within them to come up with the required business solution. Maintaining excellent customer service standards throughout the workflow. Undertaken multitasking and assisting team members in their roles when required.



Bank of Ceylon

• Sri Lanka
• Banking
• 700 & Above Employee

• Bank Teller

  • Mar 2009 - Jan 2010