Kassie Ouellette
Customer Service Representative at Ashley HomeStore Canada- Claim this Profile
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Bio
Experience
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Ashley HomeStore Canada
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Canada
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Furniture and Home Furnishings Manufacturing
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1 - 100 Employee
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Customer Service Representative
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Aug 2018 - Present
• Resolved customer problems and complaints by clarifying the issue, directing them to the best solution, and following up with cases• Handled a variety of administrative duties including, answering phones, file organization and review, maintaining petty cash, and using POS system• Trained several new employees in order entry practices and company policies
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Customer Service Representative
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May 2017 - Aug 2018
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Customer Service Representative
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May 2015 - May 2017
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City of London, Canada
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Canada
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Government Administration
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700 & Above Employee
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Laboratory Technician
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May 2021 - Sep 2021
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ATS Automation
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Canada
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Automation Machinery Manufacturing
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100 - 200 Employee
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Student Internship
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May 2018 - Aug 2018
• Developed new organizational practices, increasing the accuracy of the parts database• Maintained fundamental part supply inventories• Inspected and researched inventory discrepancies • Developed new organizational practices, increasing the accuracy of the parts database• Maintained fundamental part supply inventories• Inspected and researched inventory discrepancies
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Ramada Emerald Park/Regina East
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Canada
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Hospitality
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Pool Attendant
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Feb 2015 - Jan 2016
• Maintained a clean and safe pool environment by monitoring chemical levels, mopping, cleaning windows, bathrooms, washing towels, and supervising guests• Tested and recorded pH, total alkalinity, and chlorine levels regularly • Maintained a clean and safe pool environment by monitoring chemical levels, mopping, cleaning windows, bathrooms, washing towels, and supervising guests• Tested and recorded pH, total alkalinity, and chlorine levels regularly
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Esso
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Oil and Gas
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700 & Above Employee
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Gas Station Cashier
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Apr 2015 - Jul 2015
• Operated POS cash register and count money in cash drawers to ensure the amount is correct• Restocked, arranged, and organized merchandise• Checked identification for proof-of-age and refusing tobacco sales to underage customers • Operated POS cash register and count money in cash drawers to ensure the amount is correct• Restocked, arranged, and organized merchandise• Checked identification for proof-of-age and refusing tobacco sales to underage customers
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Education
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Western University
Honours Bachelor of Science - HBSc, Genetics