Kassie Ouellette

Customer Service Representative at Ashley HomeStore Canada
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Contact Information
us****@****om
(386) 825-5501
Location
London, Ontario, Canada, CA

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Experience

    • Canada
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Aug 2018 - Present

      • Resolved customer problems and complaints by clarifying the issue, directing them to the best solution, and following up with cases• Handled a variety of administrative duties including, answering phones, file organization and review, maintaining petty cash, and using POS system• Trained several new employees in order entry practices and company policies

    • Customer Service Representative
      • May 2017 - Aug 2018

    • Customer Service Representative
      • May 2015 - May 2017

    • Canada
    • Government Administration
    • 700 & Above Employee
    • Laboratory Technician
      • May 2021 - Sep 2021

    • Canada
    • Automation Machinery Manufacturing
    • 100 - 200 Employee
    • Student Internship
      • May 2018 - Aug 2018

      • Developed new organizational practices, increasing the accuracy of the parts database• Maintained fundamental part supply inventories• Inspected and researched inventory discrepancies • Developed new organizational practices, increasing the accuracy of the parts database• Maintained fundamental part supply inventories• Inspected and researched inventory discrepancies

    • Pool Attendant
      • Feb 2015 - Jan 2016

      • Maintained a clean and safe pool environment by monitoring chemical levels, mopping, cleaning windows, bathrooms, washing towels, and supervising guests• Tested and recorded pH, total alkalinity, and chlorine levels regularly • Maintained a clean and safe pool environment by monitoring chemical levels, mopping, cleaning windows, bathrooms, washing towels, and supervising guests• Tested and recorded pH, total alkalinity, and chlorine levels regularly

    • Oil and Gas
    • 700 & Above Employee
    • Gas Station Cashier
      • Apr 2015 - Jul 2015

      • Operated POS cash register and count money in cash drawers to ensure the amount is correct• Restocked, arranged, and organized merchandise• Checked identification for proof-of-age and refusing tobacco sales to underage customers • Operated POS cash register and count money in cash drawers to ensure the amount is correct• Restocked, arranged, and organized merchandise• Checked identification for proof-of-age and refusing tobacco sales to underage customers

Education

  • Western University
    Honours Bachelor of Science - HBSc, Genetics
    2017 - 2022

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