Kassie Hanson

Operations Coordinator at Powerplay Retail™
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Contact Information
us****@****om
(386) 825-5501

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Credentials

  • Business Analytics Foundations: Predictive, Prescriptive, and Experimental Analytics
    LinkedIn
    May, 2020
    - Nov, 2024
  • Human Resources Foundations
    LinkedIn
    May, 2020
    - Nov, 2024
  • Supply Chain Foundations
    LinkedIn
    Apr, 2020
    - Nov, 2024

Experience

  • Powerplay Retail™
    • United States
    • Retail
    • 1 - 100 Employee
    • Operations Coordinator
      • Aug 2021 - Present

      • Responsible for daily order management including processing sales orders, monitoring incoming EDI orders, and creating invoices • Provides timely customer service to all customers and vendors to support day-to-day business needs • Coordinates shipments with partner warehouse, including incoming purchase orders and outgoing sales orders • Assists customers with tracking shipments, monitoring open orders, processing returns, and finding solutions for any issues that arise • Proficient in NetSuite and Replink

  • Target
    • United States
    • Retail
    • 700 & Above Employee
    • General Merchandise Expert
      • Aug 2019 - Aug 2021

      • Create a welcoming, guest-first shopping environment by maintaining an organized department while assisting and greeting guests on the salesfloor • Ensure that the salesfloor is zoned, all shelves are stocked and replenished, and salesfloor quantities and capacities are accurate • Execute weekly price change for all general merchandise areas • Support other areas of the store as needed, including fulfillment, inbound, presentation, and assisting at the checklanes • Create a welcoming, guest-first shopping environment by maintaining an organized department while assisting and greeting guests on the salesfloor • Ensure that the salesfloor is zoned, all shelves are stocked and replenished, and salesfloor quantities and capacities are accurate • Execute weekly price change for all general merchandise areas • Support other areas of the store as needed, including fulfillment, inbound, presentation, and assisting at the checklanes

  • Gymboree
    • United States
    • Retail
    • 700 & Above Employee
    • Sales Lead
      • Sep 2018 - Apr 2019

      • Assisted all customers while working through replenishment and keeping the store stocked• Helped maintain the store through liquidation until the last day of business• Supported store managers and liquidation manager in daily operations pertaining to the store closing, including pricing, signage, and visual merchandising updates

    • Assistant Store Manager
      • Jul 2017 - Aug 2018

      • Focused on driving sales results in a high-volume outlet store while analyzing KPI results to improve selling behaviors• Drove AT and UPT results by connecting with each customer and suggesting key products on the salesfloor• Supported store manager in daily store operations, including managing employee paperwork, conducting weekly sales reports, monitoring inventory levels, keeping track of payroll, and helping write schedules

    • Store Manager
      • Jun 2017 - Jul 2017

      • Prioritized engaging with customers and establishing customer loyalty through rewards program and email enrollment • Recruited, interviewed, and hired two new sales leaders and promoted one leader to the Assistant Store Manager role• Motivated store team to increase AT and UPT to see positive growth in sales over plan and previous year results by creating excitement to reach sales goals through contests and rewards• Increased rewards enrollment by coaching employees’ behaviors and holding them accountable to individual enrollment goals

    • Assistant Store Manager
      • Aug 2015 - May 2017

      • Supported store manager in daily store operations, including managing deliveries, inventory, payroll, and schedules• Maintained and implemented visual merchandising standards to create an enticing shopping environment• Assisted other stores in the district with implementing visual merchandising standards and coaching management responsibilities• Excelled in role as acting store manager for three months at this location and then again at the Southdale location to help run their business and develop their management team

    • Sales Lead
      • Nov 2014 - Aug 2015

      • Developed management skills by modeling effective work behaviors and customer service skills in order to motivate employees, reach sales goals, and create a positive work environment• Used customer service to prioritize meeting sales goals and developing customer loyalty

    • Sales Associate
      • Jul 2014 - Nov 2014

      • Developed customer service skills by greeting customers, answering questions, and suggesting product on the salesfloor• Kept the salesfloor stocked and clean while interacting with customers and assisting on the registers

Education

  • University of Minnesota
    Bachelor of Arts, Sociology, Business Management
    2018 - 2020
  • Normandale Community College
    Associate of Arts (AA), High Honors
    2014 - 2016

Community

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