MDR

• Aug 2017 - Present

Sterile Processing Tech

• Jan 2016 - Dec 2016

Recent graduate of Sterile Processing Tech/Medical Device Reprocessing . I am ready for placement/ employment as I have met all requirements to step into these roles, and am eager to put what I have learned into practice. Recent graduate of Sterile Processing Tech/Medical Device Reprocessing . I am ready for placement/ employment as I have met all requirements to step into these roles, and am eager to put what I have learned into practice.

Inbound Phone Specialist/Customer Service Rep

• Jan 2005 - Nov 2014

Achieved proper compliancePerformed day to day banking for customersOpened new customer accounts, including checking, savings and lines of creditProcessed sales referrals and promoted bank services thus, achieving my goals forSales Revenue, resulting in branch sales increaseMade reasonable procedure exceptions to accommodate unusual customer requestsBalanced daily cash deposits and bank vault inventoryTrained employees on cash drawer operationResearched and resolved customer issues on personal savings, checking and lines ofcredit accountsProvided accurate and appropriate information in response to customer inquiriesExamined checks for identification and endorsementProcessed treasury, tax and loan paymentsReported daily averages and shortages to the Manager of Customer ServiceEducationSupplied tellers with coin and currency as neededDirected specific questions to appropriate branch personnelMaintained confidentiality of bank records and client informationProperly directed inbound calls in phone queues to improve call flow