Customer Success Manager

• Apr 2022 - Present

Premises & Services Coordinator

• Dec 2018 - Mar 2022

● Oversight of day-to-day facilities operations and management of front of house personnel in a busy office environment and ensuring effective communication between team members is maintained ● Advanced knowledge of COUPA procurement system - raising requisitions, invoicing, tracking payments in accordance with procurement SLAs ● Looking after recruitment processes for the team such as interviewing, conducting inductions, onboarding, running exit interviews and ensuring correct transparency of processes along the way ● Assigned the role of super-user site administrator which involves managing a HR platform with a database of employees from over 20 countries in the CEMEA region, acting as an escalation point of contact and measuring the accuracy of data completion across sites ● Assisting in the vendor management ensuring agreed SLA requirements are maintained ● Ensuring all employees’ weekly timesheets are prepared and entered into the payroll portal in a timely manner ● Administration duties including calendar management for senior staff, meetings schedules, filling, maintaining database, managing office supplies stock and the delivery of work projects such as pop-up events, conferences hosted on site ● Implementing safety measures in the office by rearranging the layout of facilities, completing weekly HSEQ Qualtrics checklists and presenting HSEQ reports to senior facilities team Show less

Corporate Receptionist

• Jun 2017 - Dec 2018

● Handling front office reception and administration duties ( filing, phone calls and emails, databases ) ● Managing daily enquiries and complaints using the internal database and the requests system ● Creating weekly reports, highlighting issues with any of the facility equipment ● Updating timesheets of ISS employees and liaising with payroll team ● Requesting Purchase Orders via Coupa and Rubberstamp and coordinating the delivery of supplies to the site ● Assisting with quarterly Board Meetings ● Keeping and Updating Health and Safety records ● Resupplying office materials and consumables; creating orders Show less

Guest Relations Assistant

• May 2013 - Jun 2017

● Assisting guests with check-in/check-out and cashiering duties ● Helping guests throughout their stay with any requirements, handling guest feedback, providing direction and give suggestions ● Handling guests’ mails and messages, answering phone calls and taking reservations ● Credit Card Reconciliation ● Ensuring the highest level of customer satisfaction, resolving customer issues ● Assisting guests with check-in/check-out and cashiering duties ● Helping guests throughout their stay with any requirements, handling guest feedback, providing direction and give suggestions ● Handling guests’ mails and messages, answering phone calls and taking reservations ● Credit Card Reconciliation ● Ensuring the highest level of customer satisfaction, resolving customer issues