Experience

Indian American Chamber of Commerce

• United States
• Non-profit Organizations
• 1 - 100 Employee

• President

  • Oct 2023 - Present

  Orlando, Florida, United States



Travel + Leisure Co.

• United States
• Hospitality
• 700 & Above Employee

• Project Manager

  • Apr 2017 - Present

  Orlando, Florida Area



Prive Marketing Group

• United States
• Construction

• Partner

  • Jan 2010 - Present

  Orlando, Florida Area • Lead efforts for clients to develop, initiate and execute their digital marketing strategies • Develop social media strategies for clients which increased engagement, growth and return customers • Provide support and analysis in the development of yearly strategic planning and forecast for clients • Manage email campaigns for clients through MailChimp, VerticalResponse and Constant Contact • Used evolving trends, best practices, and research to optimize social media posts, email… Show more • Lead efforts for clients to develop, initiate and execute their digital marketing strategies • Develop social media strategies for clients which increased engagement, growth and return customers • Provide support and analysis in the development of yearly strategic planning and forecast for clients • Manage email campaigns for clients through MailChimp, VerticalResponse and Constant Contact • Used evolving trends, best practices, and research to optimize social media posts, email strategy, and brand development • Develop marketing strategies to increase customer engagement site visits. • Proactively identify any risks that may prevent the execution of any on time promos • Supervise in social media content development, calendars, posting schedules, and promotions • Collaborate with clients to maintain their online reputation management with guest feedback on different websites across the internet such as Facebook, Google, Yelp, and Trip Advisor. • Meet regularly with clients to discuss and update their digital platforms • Partner with Brand Managers to plan, coordinate and execute digital marketing initiates for our clients to align with their key businesses strategies • Manage and control clients social media profiles on Facebook, Twitter, Instagram, Snapchat, and LinkedIn • Regularly update the presentations and proposals per client as needed • Work with Design, Development, and Content team for Web and Social to deliver the most engaging and brand tone are adhered to per client Show less



AdsRide

• United States

• Executive Team

  • Jun 2017 - Present

  Orlando, Florida Area



Excel India

• United States
• Events Services

• Senior Event Manager

  • 2015 - Present

  Orlando, Florida Area Work with multiple NBA teams from across the country to help increase the awareness and education of our Indian culture.


Bollyshake
• United States
• Entertainment Providers
• Member Board of Directors

  • Apr 2015 - Present


AAA National

• United States
• Consumer Services
• 200 - 300 Employee

• Process Improvement Project Manager

  • Jun 2016 - Mar 2017

  Heathrow, FL • Partnered and led the initiative to increase service quality and reduce the ticket volume by implementation of a new process for clubs and cross functional teams. • Created reports from ServiceNow to show ticket volume trends to manage our resources properly • Continually developed methods to improve the process and ensure ticket volume reduction while improving service quality with the Clubs • Served as the main liaison for escalated issues from clubs to cross functional… Show more • Partnered and led the initiative to increase service quality and reduce the ticket volume by implementation of a new process for clubs and cross functional teams. • Created reports from ServiceNow to show ticket volume trends to manage our resources properly • Continually developed methods to improve the process and ensure ticket volume reduction while improving service quality with the Clubs • Served as the main liaison for escalated issues from clubs to cross functional departments • Worked with cross functional managers to triage and coordinate defects and enhancements reporting and work towards a resolution • Ran specific task forces to reduce ticket volume for high visibility products such as InTruck Ultra, D3 Dispatch, and Connect Suite • Led over eight technicians by assigning top prioritized issues and developing a resolution schedule for top issues • Measured and reviewed technician’s performance and reported to senior management • Partnered with multiple AAA Clubs across the country to implement a new ranking process to help work on their most important concerns first versus working in an arbitrary fashion • Performed daily and monthly tracking and reporting of ticket volumes in ServiceNow and Jira to senior management Show less



Darden

• United States
• Restaurants
• 700 & Above Employee

• Project Manager, Olive Garden Culinary & Beverage Marketing Management

  • Apr 2015 - Apr 2016

  Orlando, Florida Area • Collaborated with the Olive Garden Executive Chef and Brand Managers to develop promotions on new culinary inspired and promotional dishes that were launched nationwide to over 800 restaurants • Partnered with senior management of Olive Garden to develop a new promotion process to shorten it's lifecycle to keep the brand more agile and relative to the market • Led bi‐monthly, culinary updates with the Darden CEO, Olive Garden President and Executive Chef's to showcase and… Show more • Collaborated with the Olive Garden Executive Chef and Brand Managers to develop promotions on new culinary inspired and promotional dishes that were launched nationwide to over 800 restaurants • Partnered with senior management of Olive Garden to develop a new promotion process to shorten it's lifecycle to keep the brand more agile and relative to the market • Led bi‐monthly, culinary updates with the Darden CEO, Olive Garden President and Executive Chef's to showcase and discuss potential new culinary innovations • Actively managed the launch of five national promotions and two core menu platforms including project management leadership for concept development, culinary development, leadership alignment and crossfunctional communication • Led weekly status meetings to update the Olive Garden Executive Chef and EVP of Brand Marketing on all working promotions in pipeline • Created and implemented a process for new culinary inspired dishes for Olive Garden to be included for national rollouts • Managed the North East revitalization project to help sales and guest count improve for 112 restaurants • Led culinary team of four developing limited time add‐on offerings (appetizers & desserts) to increase guest count and same restaurant sales and led the calendar to ensure pacing and sequence of news would drive continual add‐on sales • Devised the team's high‐level marketing strategy for acquiring special events to increase catering orders • Researched various collaboration and project management software such as but not limited to WorkFront, Wrike, SmartSheet, Slack and Teamwork • Implemented Teamwork for the Olive Garden team, cross functional partners and external vendors to help streamline our promotional rollouts which shortened the timeline by three months • Ensured cross functional team of 30 delivered their tasks on time to ensure no delay of national rollouts

• Project Manager, Enterprise Digital Marketing

  • Oct 2013 - Mar 2015

  Orlando, Florida Area • Digital Marketing Project Manager driving adoption of a $20 MM Oracle E-Commerce web and mobile platform used for website creation and migration • Manage multiple tracks and multiple brands simultaneously for the release onto the new platform • Maintain and manage relationships with the cross functional teams such as the Internal Marketing Team, Multiple Brand Teams, IT and Third Party Partners • Collaborate cross-functionally to develop, test, execute and manage desktop and mobile… Show more • Digital Marketing Project Manager driving adoption of a $20 MM Oracle E-Commerce web and mobile platform used for website creation and migration • Manage multiple tracks and multiple brands simultaneously for the release onto the new platform • Maintain and manage relationships with the cross functional teams such as the Internal Marketing Team, Multiple Brand Teams, IT and Third Party Partners • Collaborate cross-functionally to develop, test, execute and manage desktop and mobile rollout • Effectively create, manage and communicate the initial project scope, project timelines, and project milestones • Collaborate with the multiple Brand partners to integrate their marketing calendars into the overall deployment schedule • Enhance and streamline processes to help future brands to join the Digital Platform • Ensure business tasks are aligned to the IT Master Plan • Work with the Brand Managers to develop digital and social marketing plan • Coordinate with key stakeholders with brand and vendor partners to ensure all milestones are met • Track project timelines and milestones in order to actively communicate all project progress to the SVP and Directors of EDM, IT and Brands. • Ensure consistent completion of project goals by monitoring project timelines by using Microsoft Project • Work with the brands to help develop marketing communications for digital communications



Blend Concept Group

• Project Manager, Conceptual Development

  • Aug 2010 - Dec 2012

  Orlando, Florida Area • Developed, designed and served as the project manager of the creation of Touch a $1.8 million dollar project • Analyzed inventory reports and ensured the physical inventory was accurate to the reports, was able to keep inventory cost below twenty two percent • Monitored and Controlled work in terms of project scopes, deliverables, and budget constraints • Used different methodologies from Waterfall to Agile depending on the project requirements and time frame • Managed company… Show more • Developed, designed and served as the project manager of the creation of Touch a $1.8 million dollar project • Analyzed inventory reports and ensured the physical inventory was accurate to the reports, was able to keep inventory cost below twenty two percent • Monitored and Controlled work in terms of project scopes, deliverables, and budget constraints • Used different methodologies from Waterfall to Agile depending on the project requirements and time frame • Managed company staff including hiring decisions, retention, training and motivation • Analyzed daily sales reports to help forecast sales and to help inventory purchasing, employee scheduling, and marketing efforts to help minimize costs • Created process diagrams for projects using Microsoft Visio and Microsoft Powerpoint • Leveraged strengths in cost-effective marketing management and vendor negotiations to end the year 13% under-budget while still increasing business sales and growth • Collaborated with the web development team to ensure software enhancements and website updates were made on a timely basis • Led independent teams for quality assurance and product placement • Served on the Executive Board of the Church Street District, the main goal of the organization is to revitalize the area and work hand in hand with City Hall and the Mayor’s Office • Managed the marketing team to create new conceptual events and strategies to increase the revenues of Touch that propelled sales by eighteen percent each month • Produced a media kit that showed the key features of Touch, possible uses, which helped to increase private buyouts • Collaborated with the development team to design and implement a mobile application to allow customers to make reservations, and place orders wirelessly Show less



Diamond Oil

• United States
• Oil and Gas
• 1 - 100 Employee

• Marketing Manager

  • Jul 2008 - Aug 2010

  Ocala, Florida Area • Prepared and maintained Project Plans for each marketing strategy using Microsoft Project • Assisted President in managing business analysis task, meeting minutes, and business process documents, schedule and updates • Created the Diamond Merchant Services(DMS), a membership based organization for the company’s lease holders • Developed an understanding of the business processes and procedures and suggested improvements relative to technology • Negotiated lucrative contracts with… Show more • Prepared and maintained Project Plans for each marketing strategy using Microsoft Project • Assisted President in managing business analysis task, meeting minutes, and business process documents, schedule and updates • Created the Diamond Merchant Services(DMS), a membership based organization for the company’s lease holders • Developed an understanding of the business processes and procedures and suggested improvements relative to technology • Negotiated lucrative contracts with major suppliers such as Pepsi, Coke, and Phillip Morris, which in turn increased the buying power for the members of Diamond Merchant Services • Developed and launched print, web and direct marketing campaigns that helped increase sales by 10% percent. • Established brand identity for the company by using print materials and social media, including Facebook and Twitter accounts • Initialized the development of a loyalty program to help in customer retention and increase ROI • Developed a new website and portal to transform the legacy intranet into a dynamic website, resulting in improved communication, sales, customer loyalty and brand awareness • Organized and established community events, involving media, marketing, and Internet to increase brand awareness and logo placement Show less



JSK Entertainment

• United Kingdom
• Executive Offices

• Senior Event Coordinator

  • Mar 2004 - May 2010

  •Led Efforts on Marketing for all National Events. •Worked in the thinktank to create new ideas and events. •Lead organizer of a national dance competition in Washington DC. •In-Charge of marketing for all events. •Managed a team of 10 members where we handled every aspect of an event from initial pricing, marketing, outsourcing and production. •Worked on different clients events throughout the year.



FDIC

• United States
• Banking

• Business Analyst

  • Sep 2005 - Jul 2008

  Arlington, VA • Led efforts to gather all functional and technical requirements from the clients and ensured all expectations were met • Assisted in the creation of work plans in Microsoft Project for each individual project with Project Lead • Collaborated with the client to create the requirement analysis for the development team • Developed process documentation to kick off our clients new products • Interacted with project stakeholders on a weekly basis to discuss requirements implementations… Show more • Led efforts to gather all functional and technical requirements from the clients and ensured all expectations were met • Assisted in the creation of work plans in Microsoft Project for each individual project with Project Lead • Collaborated with the client to create the requirement analysis for the development team • Developed process documentation to kick off our clients new products • Interacted with project stakeholders on a weekly basis to discuss requirements implementations • Ensured all documentation were in a CMMI Level 3 compliant format • Managed projects through the entire SDLC, from Requirement Analysis to Implementation • Collaborated with each individual team of the SDLC process, to ensure timely delivery of projects • Developed process documentation to serve as starting points to drive tactical and process improvements • Created and implemented product plans and feature specifications for new products and enhancements • Tested and Maintained FDIC standards, cross-browser compatibility, Section 508 compliance throughout the clients website. Show less



JSK Global Solutions

• Web Analyst

  • Jun 2003 - May 2005

  • Consulted with new clients to develop the requirement analysis to build their website. • Generated requirement analysis for the clients and presented to the developers. • Corresponded and communicated client requirements with branches in the United States and India. • Developed different websites for companies with different types of technologies such as HTML/CSS, ASP, etc.



Oratel

• Information Technology and Services
• 1 - 100 Employee

• IT Associate

  • May 2003 - Sep 2003

  • Created a help desk database in Access to be used to monitor all help desk calls. • Corresponded with many customers, to make sure bills are paid on time. • Worked with different communications companies to make sure that services were always operational.



Raytheon

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• IT Associate

  • Jun 2001 - Aug 2001

  • Worked with in-house customers, to assemble and create their computer to their specifications. • Imaged new computers using the Ghost software. • Worked at the help desk: assisted customers with solving their problems. • Assisted in the deployment of the new help desk ticket software.