Experience

Cohibar

• Australia
• Food and Beverage Services
• 1 - 100 Employee

• PR

  • May 2015 - Present



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Feb 2012 - Dec 2014

  Well , dont need to explain, I guess everybody have been to Starbucks Well , dont need to explain, I guess everybody have been to Starbucks



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Call Center Representative

  • Mar 2013 - Apr 2014

  * Providing 1st line technical support for the Service Desk * Answering calls to the service desk effectively and within the agreed SLA * Assigning calls to relevant support teams * Actioning back office requests as and when required * Monitoring and actioning Web Logged calls. * Providing 1st line technical support for the Service Desk * Answering calls to the service desk effectively and within the agreed SLA * Assigning calls to relevant support teams * Actioning back office requests as and when required * Monitoring and actioning Web Logged calls.



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• call centre agent

  • Apr 2012 - Feb 2013

  nswer telephone calls from business customers, assisting with queries, providing account and product related information and carrying out transactions over the telephone. - Uses knowledge of the organisation's propositions, products and services to explain to customers in detail, how and why they should use them. - Uses questions to establish customers underlying needs and utilises knowledge and understanding of a product or service (or range of products and services) to fit/tailor offerings to a customers need. - Maintains sufficient knowledge of competitor products and services Show less