Experience

National Debt Relief, LLC

• United States
• Financial Services
• 700 & Above Employee

• creditor escaltions specialist

  • Nov 2017 - Present

  Manage a personal team of 10 and assist 80 customer service rep. Maintain all Employee stats. Ensure that employees continue to meet and maintain their monthly goals. Assist customer service reps with client escalation calls. Ensure that all team member adhere to company policy. Conduct monthly team meetings to make sure that all team member are update to date with company policies and any new changes, and answer all questions the CSR may have. Conduct monthly one on one meetings to advise the CSR of his or her stats and ways they may be able to improve. Maintain a positive and professional attitude. ​ Attend all required job trainings and meetings. Review client files and approve and scheduled advances. Issue written warnings and coaching’s if an employee does not adhere to company policy. Assosting all CSR's with escalated calls. Assist clients with legal account information and status. Assist clients with skipping,reducing,or delaying reguarly scheduled deposits and adding additional funds. Provide responsive and professional customer service to clients. Assisting clients with approving or rejecting presented settlement offers.



Fidelis Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• provider rep specialist

  • Oct 2016 - Nov 2017

  ● Provide responsive and professional customer service to providers regarding status of medical claims. ●Utilize necessary resources and navigate facets and E-paces systems efficiently to accurately verify eligibility and provide verification of benefits ● Answering product and/or service related questions while maintaining appropriate call center etiquette. ● Assist providers in getting set up and utilizing Provider Portal. ●Maintain a positive and professional attitude. ● Assist providers with processed or denied Claim information. ● Attend all quarterly town hall meetings. ● Document and record all data and notes during the call. Assist provider with sending back claims to the claim department for further review. ● Continue to meet and exceed all quality Assurance standards



Sports and Arts in Schools Foundation

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Office Coordinator

  • Oct 2014 - Oct 2016

  ● Responsible for participant registration and profile creation. ● Initiate parent phone calls for application corrections, student start dates, and meeting scheduling. ● Run data based reports regarding student demographic information. ● Build cycle schedules in DYCD online and Youthservices databases for funder perusal. ● Process payroll for all on-site personnel semi-monthly using Ultipro payroll system. ● Ensure personnel file maintenance in compliance with Department of Health and Department of Youth and Community Development regulations. ● Manage all quarterly calendars and events for Program Administrators. ● Complete travel arrangements and reservation orders for Program Administrator conference days. ● Created promotional flyers for program activities and special events. ● Manage program food requests with the Offices of School Food and Nutrition. ● Negotiate contracts with vendors for field trips, culminating or family based events. ● Log site purchase orders into QuickBooks software upon vendor invoice or supply arrival.



Executive Transportation

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Reservationist / Data Specialist

  • Aug 2011 - Mar 2014

  ● Processed reservations for elite clientele utilizing American Express and Barclay Black car service system. ● Contracted with vendors for travel services to highly publicized events and televised award shows. ● Provided clientele support for instances of incident or inquiry. ● Tracked inbound New York City flights to determine estimated time of arrivals for airport pickups. ● Prepared customer data for system input and statistical analysis. ● Generated company vouchers for payment processing. ● Provided orientation for new employees, relaying the importance of compliance with company policies and procedures.



Bronx Lebanon Hospital Center Inc

• Office Assistant

  • Mar 2007 - Aug 2011

  ● Screened and routed telephone calls to the appropriate areas of the hospital. ● Arranged clinical appointments and patient follow ups for future visits. ● Distributed mail, faxes and sorting incoming information to staff. ● Assisted in stocking patient examination rooms. ● Created and filed patient charts. ● Operated office equipment in order to complete tasks. ● Verified insurance information. ● Screened and routed telephone calls to the appropriate areas of the hospital. ● Arranged clinical appointments and patient follow ups for future visits. ● Distributed mail, faxes and sorting incoming information to staff. ● Assisted in stocking patient examination rooms. ● Created and filed patient charts. ● Operated office equipment in order to complete tasks. ● Verified insurance information.